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Leyla M
Sep 10, 2019 2:37 PM
Joined Mar, 2018 3 posts

Recently I have to re log in each time I need to manage reservations, in the past I had to log in maybe 1x at the most 2x per week and now it is everytime even after selecting “stay logged in” just wondering why I can’t stay logged in. As soon as I do other things and then go back to owner res minutes later I have to log in all over again.

Chris Hynes
Sep 10, 2019 2:44 PM
OR Team Member Joined Oct, 2012 1338 posts

What browser are you using? There's a known issue on older iOS devices that can cause apps to lose the login position, so if you're on Apple make sure you're on the latest update.

Leyla M
Sep 10, 2019 3:21 PM
Joined Mar, 2018 3 posts

I’m on my iphone which is up to date.

Chris Hynes
Sep 10, 2019 4:13 PM
OR Team Member Joined Oct, 2012 1338 posts

Are you using OwnerRez icon on the home screen or OwnerRez in Safari?

Can you double check which iOS version you have using these directions: https://support.apple.com/en-us/HT201685 and let us know so we can try to reproduce the issue?

Leyla M
Sep 10, 2019 4:34 PM
Joined Mar, 2018 3 posts

My phone says up to date 12.4.1
I go to the website with safari same as I always have for a long time now. I can’t even respond here without having to log in every time. I don’t know what the owner rez icon is but I have always just gone to the website and just recently it makes me re log in after everytime I leave the page to look at something else and cone back to it.

Chris Hynes
Sep 11, 2019 9:16 PM
OR Team Member Joined Oct, 2012 1338 posts

Hmm, I wonder if they recently changed something. Will research.

So when you go to OwnerRez, you go to Safari and then what? Are you opening it from a bookmark, and if so what's the starting URL? Or do you just type in https://secure.ownerreservations.com?