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Sending emails on check out day?

Brendan C
Sep 9, 2020 12:01 PM
Joined Nov, 2019 16 posts

Is there a way to send an email to a guest on check out day? I only see an option for day before checkout or day after checkout, but not day of.

Also, for the staff...any updates on in platform messaging?

Ken T
Sep 9, 2020 4:58 PM
OR Team Member Joined Aug, 2019 930 posts

I believe you can do 0 days before booking has arrived, which would be on the day of arrival.

Platform messaging for Airbnb has been working for awhile now - templates and triggers will be available for Airbnb messaging shortly.

Chris L
Sep 14, 2020 1:48 PM
Joined May, 2017 177 posts

Actually, the OP was talking about day of _departure_, but the same principle applies--choose "0 days before departure" (or "0 days after"--same same). I used to use this to send a check-out reminder email on the day of departure, which would go out at ~3am, although now that the time can be specified, I've changed all mine to send at 3pm the day before departure (works better for my needs and for guests who may not check email the morning of check-out). The functionality still works, however, as far as I know.