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Security deposit - is it possible for the amount charged to vary?

Dewey Getaway
Apr 14, 2020 4:51 PM
Joined Feb, 2020 49 posts

Hi - I'm deep into setup of my account. I'm setting the rules for security deposit holds and am running into a problem. I take a much higher security deposit for summer holiday weekends to discourage damage from groups that aren't our typical guests (ie, groups of friends vs our normal family groups). Is there a way to do this with OwnerRez? I only see one place for the amount to hold.
Thanks.
Anne

Ken T
Apr 14, 2020 5:16 PM
OR Team Member Joined Aug, 2019 743 posts

Unfortunately, at present we do not have the ability for your security deposit to vary for the same property at different seasons. We've occasionally had people ask for this, but it's rare.

Dewey Getaway
Apr 14, 2020 5:28 PM
Joined Feb, 2020 49 posts

Is there a way to manually change it on a per-booking level?

Ken T
Apr 14, 2020 5:30 PM
OR Team Member Joined Aug, 2019 743 posts

Yes! You can do that in the Rules tab of a specific Booking or Quote.

Dewey Getaway
Apr 14, 2020 5:35 PM
Joined Feb, 2020 49 posts

Thanks, Ken!

Chris L
Apr 14, 2020 10:19 PM
Joined May, 2017 155 posts

Another time this would be useful is for long-term stays. For example, if someone books my property for a month, I'd like to take a $400 security deposit instead of a $100 one. Not sure if the channels would support this, but if some or all do (or even for direct bookings only), it would certainly be a nice addition, especially in these current times (where we're getting some month-long inquiries).

Incidentally, I did have a monthly renter earlier this year and had some trouble collecting on the security deposit. The authorization still showed as open and available (it hadn't been released yet), but when I tried to claim it, the card was declined. I suppose for longer stays, an actual charged SecDep is probably preferable to an authorization-only hold. Anything that can be done in the software to assist with that?

Chris Hynes
Apr 19, 2020 8:40 AM
OR Team Member Joined Oct, 2012 1348 posts

You can't automatically set rules like that based on stay length, but you can alter the rules for specific quotes. If you're quoting someone for a month, you can go in on the Rules tab of the quote and change the secdep amount for just that quote. Or turn off the built in secdep hold and add a surcharge for it instead (so it's charged with the booking charges).