Built by owners, for owners.
Replies: 5 - Pages: 1 - Last Reply: Jun 8, 2019 8:20 PM by: BlueMtnCabins
JTVRs
Registered: 6/25/18
security deposit

OK, so if someone has done the payments from booking on, and the attempt fails to put on the hold for security deposit right before they check-in, and they wont fix this, what does the OR process/software do at that point?

BlueMtnCabins
Registered: 6/6/16
Re: security deposit

software cannot do anything if the card they provided is bad / overlimit. It will send them and you email saying that deposit could not be collected.

JTVRs
Registered: 6/25/18
Re: security deposit

Soooo. they cannot give deposit and I keep their money? There is so many people running around maxing out their cards, that I am trying to grasp likely scenarios. They show up at my door having paid but no security possibly collected and I should do what?

Chris Hynes
Registered: 10/19/12
Re: security deposit

If a scheduled secdep hold fails, OwnerRez'll send you an email notifying you that the deposit failed, and send the guest an email with a link to fix it. Usually people are good about fixing it themselves.

BlueMtnCabins
Registered: 6/6/16
Re: security deposit

JTVRs said:

Soooo. they cannot give deposit and I keep their money? There is so many people running around maxing out their cards, that I am trying to grasp likely scenarios. They show up at my door having paid but no security possibly collected and I should do what?

They get an email. It is up to you to set up in a way that is secdep is not reserved, do not send them door code / address (i.e they cannot just show up). It can be all controlled by triggers. I do not send the door code until fully paid, and rental agreement is on file (I do not use credit card hold secdep) - all via trigger set up. Also as stated above you and guest get the email to fix their deposit, it is your job to follow up if need be.

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