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Search won't find partial matches

Replies: 2 - Pages: 1 - Last Reply: Jul 11, 2018 1:49 PM by: Chris Hynes
Monica R
Registered: 2/27/18
Search won't find partial matches

So sorry to ask so many questions today!! :)

I noticed that the search box in the upper right of the OR screen won't find a partial match. I wanted to find a guest, but I couldn't remember the exact spelling of their last name so I put in just the first five letters, thinking the system would find it, but it didn't.

Is there something special I need to do in order to get the search to find results on a partial match? (Like can I use quotes, boolean logic, etc?)


Chris Hynes
Registered: 10/19/12
Re: Search won't find partial matches

That's a good question. The search box up top is a full text search like Google so it decides which partial matches to find and looks for words, so half a name won't always come up.

Makes sense though, if you put in a partial name or prefix, you should always get a result. I'll see what we can do about that.

In the meantime, if you go to the Guests or Bookings grids and do a filter, that will do a normal wildcard search automatically, so a partial will come up.

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