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Search won't find partial matches

Monica R
Jul 6, 2018 10:27 AM
Joined Feb, 2018 86 posts

So sorry to ask so many questions today!! :)

I noticed that the search box in the upper right of the OR screen won't find a partial match. I wanted to find a guest, but I couldn't remember the exact spelling of their last name so I put in just the first five letters, thinking the system would find it, but it didn't.

Is there something special I need to do in order to get the search to find results on a partial match? (Like can I use quotes, boolean logic, etc?)


Chris Hynes
Jul 11, 2018 1:49 PM
OR Team Member Joined Oct, 2012 1396 posts

That's a good question. The search box up top is a full text search like Google so it decides which partial matches to find and looks for words, so half a name won't always come up.

Makes sense though, if you put in a partial name or prefix, you should always get a result. I'll see what we can do about that.

In the meantime, if you go to the Guests or Bookings grids and do a filter, that will do a normal wildcard search automatically, so a partial will come up.