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Scheduled emails

Glenn Moore
Sep 4, 2014 10:40 AM
Joined Nov, 2012 78 posts

Hi, I love the scheduled emails that this system does - especially with variables.

I do have a question though.

I have been using it for a long time with a single property and that has worked out well. I now have a second property. I am not sure I am missing something, but how can I

a) Have some scheduled emails assigned to a booking for one property and not the other
b) Have content within the scheduled email relevant to the property

for example with point a) I have a landscaper for one property and I like sending him a reminder not to service while guests are there on one property, but the second property is a condo in another city and there is no landscaper needed. b) I have a reminder email to guests as to the address and codes. Obviously the codes and addresses are different per different properties. Also b) I send a reminder to cleaning staff for the property and therefore the email address is specific to property.

I think I am not finding the proper process to segregate my scheduled emails. Am I missing something?


Chris Hynes
Sep 4, 2014 11:08 AM
OR Team Member Joined Oct, 2012 1396 posts

You're right -- we don't currently have a way to assign a scheduled email to one property and not another. This is high on our priority list, but we're working through a couple of things first to make sure we get it right and add the flexibility to handle all possibilities.

There are a couple of ways you can work around this to address your scenario:

- For the landscaper and cleaners, you could set up a third party alert on the property instead of using a scheduled email for this. That will send him a notification every time a booking is created. It's not as clean as the scheduled emails and it won't allow you to add custom information, but at least it will let you segregate the notifications.
- You can mail merge fields from the property into the email by using the custom fields feature. We've got a walkthrough of this here: https://www.ownerreservations.com/blog/custom-fields-for-email-templates (when looking at that, the location to get to the custom fields has changed -- it's now in the settings menu at the top). You can create a custom field for, say, lock code or address, and then set different values in the property screen. Then refer to that field in the email itself and everything will merge through.

Chris Hynes
Sep 5, 2014 10:10 AM
OR Team Member Joined Oct, 2012 1396 posts

I looked into the per-property scheduled email feature yesterday and was able to extract it from our larger changes. I did a hotfix release last night to add that (and also add support for VRBO's "New Reservation Manager" API).

You can now edit a scheduled email template and set specific properties you want to use it on (or All properties).