Experience the difference of "Elite".

Requesting Guest Information - where? Rental Agreement?

Tracy P
Aug 13, 2019 3:09 PM
Joined Jul, 2019 16 posts

Good day,

I need to get certain non standard information from every guest and prior to using OR it was on my emailed rental agreement. Is there a place on the Rental Agreement where I can have the guest answer some questions - for example, whether they will be renting a vehicle and need a parking pass plus a few others?

I have searched but can not find this answer. Thanks in advance.

BlueMtnCabins
Aug 13, 2019 5:32 PM
Joined Jun, 2016 1052 posts

You create custom fields that are applicable to "Booking" and they are shown on check out form. Like I have custom fields with instructions to enter guest's initials to agree to something, or to enter their age. These are shown on checkout form before they proceed to sign the rental agreement. They must be filled in or they cannot proceed.

Paul W
Aug 13, 2019 7:22 PM
OR Team Member Joined Jun, 2009 734 posts

Thanks for helping with great information, BlueMtnCabin!

Tracy, here is a support article that was specifically written for this issue:

https://www.ownerreservations.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

Tracy P
Aug 13, 2019 7:38 PM
Joined Jul, 2019 16 posts

Thank you so much!! Very helpful.