I thought I read that when a rental agreement is sent for an Airbnb booking the cancellation policy for that booking overrides your default policy in OR? I am just getting started and had my first rental agreement returned but it did not do this. Also, is there a way to see if/when the request is sent out? I wasn't expecting them to send one to that guest as they were imported when I set it up.
Thanks for any help you can give this newbie!
Yes, that is correct, once everything is connected and working properly. However, this would require you to either have the Airbnb API connected, or have run Channel Bridge to bring in full booking data, so OwnerRez knows what the cancellation policy for that booking truly was supposed to be. It sounds like you're just setting up your account, so it is possible you have not got those in place yet, in which case the rental agreement would indeed be wrong because the system doesn't know any better.
Ok. Thank you. I did use the Channel Bridge but maybe it went out before I did that. Now I just have to hope they don't cancel. They booked the non-refundable option to save 10%.
So is there any need to have a different agreement for Airbnb if it pulls the booking info in?
Nope - you should be able to use the same agreement for everything.
Thank you so much for your help. It is a little overwhelming getting started!