We have a situation where the original card that our guest paid on has expired. We went in, scheduled a new payment and added the new credit card. When we go to refund it still references the old card and we can't figure out how to switch it to the new card.
Hi Marinas Edge,
All refunds have to be "linked" to a previous payments. That's not our rule, that's a rule that the processing banks establish. In order to do "unlinked" refunds, you have to be credit checked for a different system. That's why our refund screen requires that you select a payment to link the refund too.
That being said, refunds should work on expired cards. Did you try processing the refund to the person's account? Even if the card number expired, the refund SHOULD still go through and wind up back in the person's bank account. That's usually the way it works.
Failing that, the only way to return money would be via a different form such as check or money order.
I'm having this same problem. I'm trying to process a refund for something and the card used for the payment has expired. However, the customer did enter an updated expiration date on their Security Deposit, as it also failed, so they entered the new date and then it went through. So, the updated card expiration date is in the system, but when I try and enter a refund, it only gives me the payment 1 or payment 2 to link to and both have the expired expiration date and it fails. How do I get around this?
I haven't returned their security deposit yet as their stay just ended yesterday. Is there a way I can link the refund to their security deposit that has the updated expiration date?