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recorded payment is not reflected in outstanding balance?

Oct 10, 2017 1:40 PM
Joined Jun, 2016 1102 posts

I have a guest who just checked out and wanted to book again for next year. he wants me to keep his deposit from this year towards next year. I created the quote, he accepted, and I went on to "record" a payment of $300 (his carry over deposit) as 'credit card collected elsewhere". But it appears although the system sent him receipt for payment of $300, it did not subtract the $300 that i have "recorded' from the outstanding balance which still shows a full total. is there a step I am missing? Booking ORB1109741

Chris Hynes
Oct 10, 2017 2:09 PM
OR Team Member Joined Oct, 2012 1396 posts

I updated the booking so the $300 factored in, so that is correct now.

We're looking into the issue to make sure it doesn't happen again.