Received an email from AirBNB about not contacting guests outside the platform
Joe S
Registered: 7/4/19
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Received an email from AirBNB about not contacting guests outside the platform
Aug 6, 2020 12:01 AM
Received this note today. Anyone else? “I hope you are doing well and staying healthy during these times. At Airbnb, we are seeing recovery in drive-to destinations and we are working hard on our “Go Near” campaign to help drive more demand to you as our industry recovers! |
OPCD TX
Registered: 8/22/19
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Re: Received an email from AirBNB about not contacting guests outside the platform
Aug 6, 2020 12:52 PM
I only saw an email about the email changes and we could no longer reply to anonymized email addresses. Now, how are we to get the guests to sign our rental agreement? We need their email address. Airbnb is becoming more and more of a nightmare. We also need their info to send all information as we are an integrated API software. They are so frustrating. I am curious how this affects API integrated software partners. |
Ken T
Registered: 8/7/19
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Re: Received an email from AirBNB about not contacting guests outside the platform
Aug 6, 2020 1:29 PM
Unfortunately, Airbnb has turned off the automatic email addresses that they used to provide for reaching guests. Fortunately, you can turn that feature back on again in your Airbnb control panel. You can opt back in to getting the proxy email if you use a hidden setting in the account area, under Professional Hosting Tools. We strongly recommend that you do this. OwnerRez uses this address specifically to have the guests sign your rental agreement, just as they say, so this is not a violation of terms. |
OPCD TX
Registered: 8/22/19
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Re: Received an email from AirBNB about not contacting guests outside the platform
Aug 6, 2020 3:25 PM
Wow, ok, glad I am following this. We also do require their email to send all access information as we no longer use the message portal to send access info. So, do you think we need to not communicate whatsoever outside of the message platform? |
BlueMtnCabins
Registered: 6/6/16
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Re: Received an email from AirBNB about not contacting guests outside the platform
Aug 6, 2020 4:28 PM
#dumpAirbnb |