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Re-attach stripe IDs to bookings moved from another PMS

Heroes Vacation
Mar 16, 2023 12:08 PM
Joined Mar, 2023 8 posts


I'm moving about 15-20 bookings from Lodgify to OR, I used the calendar import tool to import them all and then i'm doing the convert to booking and updating them with whats due/paid etc.

is there a way I can re-attach their cus_ ID from Stripe?


I am happy to make an excel doc with  the OR Booking ID then a seperate column with their stripe ID (i assume you need the cus_ but tell me if i'm wrong) and send to support if it can be attached by them?

Rex C
Mar 17, 2023 8:24 PM
OR Team Member Joined Aug, 2021 46 posts

Due to the nature of tokenized credit cards, the ID numbers are tied to each PMS software. Tokenized cards cannot be moved to a different account or PMS from the one it was created under.


If you have nontokenized settings with Lodgify, it may be possible but not likely since the card details are still usually encrypted for security and privacy compliance rules.

If this is the case, send us an email help@ownerreservations.com on Monday and we'll be able to gather more details about your specific scenario.