Experience the difference of "Elite".

Rates Widget Issue

Apr 10, 2021 4:23 AM
Joined Feb, 2021 37 posts

Not sure if it's me or if their is an error with the rates widget.

For some reason I can't get the LOS discounts to show on the rates widget other than against the top/first season.

I think i've tried everything. I've set the LOS discounts to apply to all seasons, just one season, created LOS discounts specific to a season. I've tried LOS discounts to all properties, just one property, created different LOS discounts. I've tried showing as a percentage, i've tried showing as a calculation.

Nothing I try makes any difference, it will only show a LOS discount against the top line season in the widget.

Is this a bug? Am I doing something wrong?

You can see what I mean on our website here - https://www.kehwindsor.co.uk/book-now/

Appreciate any insight, thanks

Chris Hynes
Apr 12, 2021 8:41 AM
OR Team Member Joined Oct, 2012 1396 posts

This is happening because the seasons are actually all overlapping. They're "Recurring" type seasons which recur every year. You've named them 2021 and 2022, but the date ranges are actually recurring every year.

To fix it, edit the seasons and change them to "Specific Date" type and set the dates on one to 1 Jan 2021 to 31 Dec 2021, and the dates on the other one to 1 Jan 2022 to 31 Dec 2022.

Then they will not overlap and rates will calculate as expected.

Apr 13, 2021 7:14 AM
Joined Feb, 2021 37 posts

DOH!!! Of course it would be causing a conflict, thanks for the help.

Mar 28, 2023 4:05 PM
Joined Jun, 2016 1102 posts

Have a similar question but my seasons are not "recurring", they are specific dates. Some overlapping seasons do show rates, some do not and I cannot figure out rhyme and reason.

Example:  https://secure.ownerreservations.com/widgets/418d6cebcb674050b18595e8a80c8639?view=form&propertyKey=8d9af0f00d574324bea145e565d0591f

Mar 7, 2024 - Apr 13, 2024
Mar 28, 2024 - Mar 31, 2024
Late Spring
May 2, 2024 - May 22, 2024

 Does anyone have an idea? TIA