Quotes for over the timeframe entered

Replies: 8 - Pages: 1 - Last Reply: Jun 16, 2012 12:48 PM by: cp9293
cp9293
Registered: 4/18/12
Quotes for over the timeframe entered

If I enter the rate per week, under RATES in PROPERTIES and a quote comes in for over the timeframe I entered, it does not calculate.

In other words, if I enter for one week between June 7 to August 31 it is a charge for $700 and a request comes in for TWO weeks, during that timeframe, the quote generated is only for ONE week, not two weeks. It should give a quote for $1400 for the two weeks. It gives a quote for $700, for the two weeks. The dates also show as incorrect.

Claudia

Michelle J
Registered: 1/6/11
Re: Quotes for over the timeframe entered

Hi Claudia,

I ran some quick tests with the parameters you mentioned. Everything works fine for me. I generated 2 weeks, 3 weeks and even some combination week/weekend/night ones.

I'll take a look at your account in a little bit to see if I can figure out where the problem is.

-Michelle

cp9293
Registered: 4/18/12
Re: Quotes for over the timeframe entered

Hi Michele,

Look at the last booking for Peter. When the quote originally created, it only had $725 for one week. I had to manually change it to "13 days". This had happened before when it was full 2 weeks, where I had to manually change it. I just forgot to write it up.

Claudia

Michelle J
Registered: 1/6/11
Re: Quotes for over the timeframe entered

I found the reason. Peter's quote fell inside your rate period called "Fall 2012".

Inside that rate period, you have one and only one rate category: a 'Week' type which you define as 7 nights.

Peter's quote was to arrive 10/7 and depart 10/20. That's 13 nights.

Since your Weekly rate is defined as 7 nights, the system could not calculate two weeks. Two weeks would be 14 nights. Peter is only staying 13.

In that situation, the system looks to other rate categories (such as the 'Single Night' type) to see how to calculate the remaining nights.

If you had a Single Night rate defined, the system would have added 6 more nights at the Single Rate to the quote, in addition to the 1 Week. Your quote would have looked like this:

1 week (10/7 - 10/13) at Fall 2012 rates
6 nights (10/13 - 19) at Fall 2012 rates

Go add a Single Night rate to your "Fall 2012" rate period and it will fix the problem.

Alternatively, you can also define the "Extra Nights" field on your Weekly rate to enter a specific amount. That would also have fixed this problem.

All of your rate periods need to have Single Night defined. Without that, you can't be 100% sure that the quoting system will also fill every variation. What happens if someone requests 3 or 4 nights instead of a week? You probably want to have a nightly rate.

-Michelle

cp9293
Registered: 4/18/12
Re: Quotes for over the timeframe entered

I understand. I will have to try to figure out the correct format for the added nights. There is no PER NIGHT stay. It reduces the more you rent.

Claudia

Paul W
Registered: 6/9/09
Re: Quotes for over the timeframe entered

I understand. Lot of owners ban anything less than week slots.

In that case, open your Weekly rate and under the Extra Nights field, deselect the "Calculate the rate for extra nights by using other charge types" option.

An amount field will appear below that and you can enter the pro-rated amount.

Michelle J
Registered: 1/6/11
Re: Quotes for over the timeframe entered

Hi Claudia,

You could always specify a custom amount in the "Extra Nights" box.

-Michelle

EDIT: I'm referring to the same thing Paul just said. :-)

cp9293
Registered: 4/18/12
Re: Quotes for over the timeframe entered

Very interesting. Yes, that is what I will do. Enter it under Extra night.

Thanks!
Claudia

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