Experience the difference of "Elite".

Property showing as having shared rooms on ABB, how do I fix this?

Ryan H
Apr 5, 2022 6:36 PM
Joined Mar, 2022 29 posts

Both of my listings (entire home rentals) show on AB&B as "some spaces may be shared" under the room breakdown.  I do not see any place in the Rooms setup on OR where shared is specified.  Can someone please advise where the setting for this is, so I can disable it?  I checked on the help and searched the forum but didn't see it.

 

Thanks in advance,

Ryan

Gregg & Michele G
Apr 6, 2022 12:32 AM
Joined Aug, 2021 3 posts

Wait a few hours & recheck your listing. That happened to me and by the time I did a lot of research it had fixed itself. 

Ryan H
Apr 6, 2022 12:22 PM
Joined Mar, 2022 29 posts

Unfortunately, 24 hours later it's still showing.  For one property I removed it manually after changing the sync to pricing and availability only (had to enable the "Suitable for Events" checkbox which OR sadly doesn't allow right now).

 

This is how the back-end shows.

 

Ryan H
Apr 6, 2022 6:35 PM
Joined Mar, 2022 29 posts

Per OR support, this is an Air B&B issue that the engineering team is working on.

Harry D
Apr 24, 2022 11:56 PM
Joined Mar, 2022 5 posts

How could this be an ABB issue? I'm having the same issue as well. I don't recall having this issue prior to integrating with OR.

I'm also interested to know, after you change your API integration settings, did you change it back to "Full Sync" and everything stays intact?

Thanks.

Ryan H
Apr 25, 2022 12:01 AM
Joined Mar, 2022 29 posts

Yes, I've gone back and forth on a couple properties now and my reservations and data stayed intact.

Harry D
Apr 25, 2022 12:06 AM
Joined Mar, 2022 5 posts

Gotcha. So from "Full Sync" to "pricing and availability only"...... made the changes in ABB...... and change the settings back in OR to ""Full Sync"?

If yes to the above steps, do you still remember what change need to be made in ABB?

Thanks.

Doug D
Apr 27, 2022 5:58 PM
Joined Jan, 2020 16 posts

What was the resolution on this?  All of my common rooms (dining, living, etc.) show in ABB as "Shared".