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Processing fees being removed

Cathleen C
Dec 1, 2020 12:27 PM
Joined Aug, 2018 22 posts

I'm confused by this.  I don't charge my guests a credit card fee.  To me, it's the cost of doing business. What do I need to do?

"As of this morning, it looks like you're still using our Processing Fee (or Discount) setting on payment methods."
Can someone explain this, please? Thanks.

Ken T
Dec 1, 2020 12:29 PM
OR Team Member Joined Aug, 2019 744 posts

Looks like you've set up a processing surcharge in your Check Payment method! That's what needs to be removed.

Cathleen C
Dec 1, 2020 12:32 PM
Joined Aug, 2018 22 posts

Where do I find this? Thanks

Ken T
Dec 1, 2020 12:33 PM
OR Team Member Joined Aug, 2019 744 posts

It's under Settings > Payment Methods.

Cathleen C
Dec 1, 2020 12:41 PM
Joined Aug, 2018 22 posts

Thank you. I Found it and turned off. It's been a while since I set it up. I appreciate your promptness.

JLB Properties
Dec 24, 2020 7:58 PM
Joined Nov, 2020 15 posts

I dont see any way to add a processing surcharge under payment types... is this an old feature? If so why did it go away, seems useful.

JLB Properties
Dec 24, 2020 7:58 PM
Joined Nov, 2020 15 posts

I dont see any way to add a processing surcharge under payment types... is this an old feature? If so why did it go away, seems useful.

Ken T
Dec 28, 2020 8:30 AM
OR Team Member Joined Aug, 2019 744 posts

Here's a discussion of that question:

https://www.ownerreservations.com/blog/out-with-the-old-in-with-the-new-last-quarter-cleanup#ccfees

Dewey Getaway
Jan 3, 2021 9:49 PM
Joined Feb, 2020 49 posts

I’m so glad I found this thread. I was quite confused by this as I thought it referred to the processing fees you enter when entering a guest payment. The announcement and support article was not at all clear.