Built by owners, for owners.

Problem with manually creating an inquiry!

CBSunshinerental
Sep 15, 2013 12:06 PM
Joined Nov, 2012 8 posts

I get inquiries from my website as unrecognized and then manually enter in the data to create the inquiry. When I fill out the form as I have done a 100 times and push "save", it does nothing. Is there something wrong with the system?

Thanks

Jody

Michelle J
Sep 15, 2013 12:47 PM
OR Team Member Joined Jan, 2011 582 posts

Hi Jody,

Can you forward a copy of the original inquiry email to us at support@ownerreservations.com?

I have not heard of anyone else having problems, so it might be based on the one email in particular.

Also, I wanted to point out something else in case you didn't realize it. If you format the email a certain way, our system will automatically find and pull out the inquiry information so that you don't have to do the "unrecognized email" on every one. Read this for more information:

https://www.ownerreservations.com/support/articles/inquiry-parsing-for-custom-emails

-Michelle