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Owner Remittance Statement

Tammy P
Feb 9, 2017 2:02 PM
Joined Feb, 2016 5 posts

What is this report actually pulling from? We have not had any payouts yet, just bookings. Some of the owners for the year show 0 and others show all bookings, and others show some of their bookings.
The owner statement however appears correct.

Michelle J
Feb 9, 2017 3:47 PM
OR Team Member Joined Jan, 2011 582 posts

Hi Tammy,

To be clear, you're referring to the "PM Owner Remittance Summary" report?

I took a look at your account and you're right. There is owner remittance showing in months for which no statements have actually happened.

I've put in a priority ticket on this. I think we've got a bug in there somewhere.

These reports are really new by the way. We just released the Owner and Manager Remittance ones a week or two ago.

Thanks for letting us know,

-Michelle

Michelle J
Feb 9, 2017 3:48 PM
OR Team Member Joined Jan, 2011 582 posts

And to be clear, this is just showing on the report Actual bookings and statements all look good. This is just a report bug, I think.

Chris Hynes
Feb 9, 2017 5:35 PM
OR Team Member Joined Oct, 2012 1349 posts

Yep, this was a report bug. It wasn't filtering out statements that were deleted -- looks like you'd done some test ones at some point and deleted them.

This is now fixed.

Tammy P
Feb 9, 2017 7:52 PM
Joined Feb, 2016 5 posts

Thanks,

Yes we did run some statements and delete to figure out how things work. Statements and bookings looked fine to begin with.