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not seeing the email tab at the top...

Replies: 18 - Pages: 1 - Last Reply: Oct 1, 2019 2:55 PM by: Chris Hynes
Wendy@A-List
Registered: 6/11/12
not seeing the email tab at the top...

Hi, not seeing a link/tab at the top to go to the page with all the sent emails are??? am I missing it?
Thanks,
Wendy

Ken T
Registered: 8/7/19
Re: not seeing the email tab at the top...

Yes, that has moved. It's under Reports no, as the Email History report. Or you can use this link:
https://secure.ownerreservations.com/emails

Wendy@A-List
Registered: 6/11/12
Re: not seeing the email tab at the top...

ok, that's not very convenient... I use that feature all the time and nice to just be able to go to the top tab, any chance of moving it back?
Wendy

Ken T
Registered: 8/7/19
Re: not seeing the email tab at the top...

The problem is that the top bar is crowded already, getting more so, and there are more major features that need to be added. We have no choice but to do some reorganization. It may not make total sense now because we're midway through the reorg, but it should be more understandable when it's finished.

But you can always use the link posted above, from anywhere, if you use that feature constantly.

Wendy@A-List
Registered: 6/11/12
Re: not seeing the email tab at the top...

ok, thanks

BlueMtnCabins
Registered: 6/6/16
Re: not seeing the email tab at the top...

Ken T said:

Yes, that has moved. It's under Reports no, as the Email History report. Or you can use this link:
https://secure.ownerreservations.com/emails

Maybe put it under CRM menu? Hard to dig through reports to get to it

Chris Hynes
Registered: 10/19/12
Re: not seeing the email tab at the top...

Can you explain a bit more about how you use the email history day to day? We're planning on a couple of different features around that.

Wendy@A-List
Registered: 6/11/12
Re: not seeing the email tab at the top...

Hi, yes, I like to check it to see if the person has opened the email (love that feature), how many times they opened it is also informative. Sometimes like to go back to see what exactly I wrote to the guest.
Thank you,
Wendy

Julie A
Registered: 3/29/19
Re: not seeing the email tab at the top...

Yes pleeeaaassee put it back. Or at least put it under the CRM menu. The new CRM menu isn't helpful to me at all but I obsessively check that email tab all the time to see if emails have been opened. I had a mini panic attack when it disappeared.

Chris Hynes
Registered: 10/19/12
Re: not seeing the email tab at the top...

Thanks for the feedback! We're continuing to develop our strategy on managing email, inbox/outbox stuff, and that's very helpful!

In the meantime, we've put email history under Tools so you have a quick link to get back there.

Ella
Registered: 5/19/14
Re: not seeing the email tab at the top...

Joining in to ask to please put it back :) I use it all the time and could not find it till visiting here

Chris Hynes
Registered: 10/19/12
Re: not seeing the email tab at the top...

Yep, it's back but under the Tools menu now.

Julie A
Registered: 3/29/19
Re: not seeing the email tab at the top...

THANK YOU. You guys rock.

Wendy@A-List
Registered: 6/11/12
Re: not seeing the email tab at the top...

Thank you!

SBF Vacation Ren
Registered: 7/17/18
Re: not seeing the email tab at the top...

To provide further feedback:

I don't use Quotes or Properties or anything under the CRM menus much at all, they could be demoted somewhere and I wouldn't notice at all. Mostly, it's Bookings and Inquiries, Emails (to find out whether a guest even saw one of my messages), and then Settings and some Reports (which also would be better as a menu than a page).

Chris B
Registered: 4/26/18
Re: not seeing the email tab at the top...

I almost had a fit! I also use this feature a lot to make sure my guests has opened the email, to send those seemingly "automated" messages that I can blame on the system but addresses a problem I'm seeing on security camera or someone has called me about, to created scheduled emails that I think will help explain or alleviate a problem. Could not find it anywhere! Glad I looked at the forum and others are also worried about this must have feature.

Sherene M
Registered: 1/5/18
Re: not seeing the email tab at the top...

Just adding my vote to re-instate the email tab. I checked it often to make sure I had not missed a note from one of the OTA's.
Thanks, Sherene

Chris Hynes
Registered: 10/19/12
Re: not seeing the email tab at the top...

It's still there! Just moved to a different location -- go to Tools > Email History.

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