Experience the difference of "Elite".

not seeing the email tab at the top...

Wendy@A-List
Sep 11, 2019 1:13 PM
Joined Jun, 2012 30 posts

Hi, not seeing a link/tab at the top to go to the page with all the sent emails are??? am I missing it?
Thanks,
Wendy

Ken T
Sep 11, 2019 1:19 PM
OR Team Member Joined Aug, 2019 784 posts

Yes, that has moved. It's under Reports no, as the Email History report. Or you can use this link:
https://secure.ownerreservations.com/emails

Wendy@A-List
Sep 11, 2019 1:25 PM
Joined Jun, 2012 30 posts

ok, that's not very convenient... I use that feature all the time and nice to just be able to go to the top tab, any chance of moving it back?
Wendy

Ken T
Sep 11, 2019 1:29 PM
OR Team Member Joined Aug, 2019 784 posts

The problem is that the top bar is crowded already, getting more so, and there are more major features that need to be added. We have no choice but to do some reorganization. It may not make total sense now because we're midway through the reorg, but it should be more understandable when it's finished.

But you can always use the link posted above, from anywhere, if you use that feature constantly.

Wendy@A-List
Sep 11, 2019 1:43 PM
Joined Jun, 2012 30 posts

ok, thanks

BlueMtnCabins
Sep 11, 2019 8:36 PM
Joined Jun, 2016 1005 posts

Ken T said:

Yes, that has moved. It's under Reports no, as the Email History report. Or you can use this link:
https://secure.ownerreservations.com/emails

Maybe put it under CRM menu? Hard to dig through reports to get to it

Chris Hynes
Sep 11, 2019 9:05 PM
OR Team Member Joined Oct, 2012 1353 posts

Can you explain a bit more about how you use the email history day to day? We're planning on a couple of different features around that.

Wendy@A-List
Sep 11, 2019 11:51 PM
Joined Jun, 2012 30 posts

Hi, yes, I like to check it to see if the person has opened the email (love that feature), how many times they opened it is also informative. Sometimes like to go back to see what exactly I wrote to the guest.
Thank you,
Wendy

Julie A
Sep 12, 2019 7:17 AM
Joined Mar, 2019 15 posts

Yes pleeeaaassee put it back. Or at least put it under the CRM menu. The new CRM menu isn't helpful to me at all but I obsessively check that email tab all the time to see if emails have been opened. I had a mini panic attack when it disappeared.

Chris Hynes
Sep 12, 2019 10:17 AM
OR Team Member Joined Oct, 2012 1353 posts

Thanks for the feedback! We're continuing to develop our strategy on managing email, inbox/outbox stuff, and that's very helpful!

In the meantime, we've put email history under Tools so you have a quick link to get back there.

Ella
Sep 12, 2019 10:30 AM
Joined May, 2014 126 posts

Joining in to ask to please put it back :) I use it all the time and could not find it till visiting here

Chris Hynes
Sep 12, 2019 10:41 AM
OR Team Member Joined Oct, 2012 1353 posts

Yep, it's back but under the Tools menu now.

Julie A
Sep 12, 2019 10:43 AM
Joined Mar, 2019 15 posts

THANK YOU. You guys rock.

Wendy@A-List
Sep 12, 2019 11:53 AM
Joined Jun, 2012 30 posts

Thank you!

SBF VR
Sep 13, 2019 2:19 PM
Joined Jul, 2018 22 posts

To provide further feedback:

I don't use Quotes or Properties or anything under the CRM menus much at all, they could be demoted somewhere and I wouldn't notice at all. Mostly, it's Bookings and Inquiries, Emails (to find out whether a guest even saw one of my messages), and then Settings and some Reports (which also would be better as a menu than a page).

Chris B
Sep 13, 2019 7:16 PM
Joined Apr, 2018 13 posts

I almost had a fit! I also use this feature a lot to make sure my guests has opened the email, to send those seemingly "automated" messages that I can blame on the system but addresses a problem I'm seeing on security camera or someone has called me about, to created scheduled emails that I think will help explain or alleviate a problem. Could not find it anywhere! Glad I looked at the forum and others are also worried about this must have feature.

Sherene M
Oct 1, 2019 1:53 PM
Joined Jan, 2018 26 posts

Just adding my vote to re-instate the email tab. I checked it often to make sure I had not missed a note from one of the OTA's.
Thanks, Sherene

Chris Hynes
Oct 1, 2019 2:55 PM
OR Team Member Joined Oct, 2012 1353 posts

It's still there! Just moved to a different location -- go to Tools > Email History.