Why doesn't it pick up which property the inquiry is coming from? I am entering the property on all inquiries.
Which listing site is the inquiry coming from? And which property ID is it for? If you tell me those things, I can tell you specifically why. Or just give me the inquiry ID.
It's probably happening because you gave the listing site your account-level @inquiryspot.com email address instead of the property-level one.
Look at the inquiries instruction page:
Notice the bottom paragraph. Some listing sites don't let you give a different contact email address for each property. FlipKey is a notable example. For listings sites like that, you have to use an account-level @inquiryspot.com email address which won't parse the property. You'll have to assign it manually each time using the Verify tab under the inquiry.
I'm sorry - I meant your property ID in OwnerRez. You can find it under the Properties menu (left-most column on the grid)
Or send me the ID for one of your inquiries (the ID in OwnerRez) that isn't coming in with the right property on it.
It was as I suspected (what I mentioned above). You're having the listing site (HomeAway) send your inquiries to your account-level @inquiryspot email address but not the property-level one.
I'll email you offline more specific information so you can see what I mean.