Experience the difference of "Elite".

Not picking up my property

cp9293
Apr 30, 2012 3:56 PM
Joined Apr, 2012 393 posts

Why doesn't it pick up which property the inquiry is coming from? I am entering the property on all inquiries.

Claudia

Michelle J
Apr 30, 2012 4:04 PM
OR Team Member Joined Jan, 2011 582 posts

Which listing site is the inquiry coming from? And which property ID is it for? If you tell me those things, I can tell you specifically why. Or just give me the inquiry ID.

It's probably happening because you gave the listing site your account-level @inquiryspot.com email address instead of the property-level one.

Look at the inquiries instruction page:

https://secure.ownerreservations.com/inquiries/instructions

Notice the bottom paragraph. Some listing sites don't let you give a different contact email address for each property. FlipKey is a notable example. For listings sites like that, you have to use an account-level @inquiryspot.com email address which won't parse the property. You'll have to assign it manually each time using the Verify tab under the inquiry.

-Michelle

cp9293
Apr 30, 2012 4:09 PM
Joined Apr, 2012 393 posts

VRBO 189296

HomeAway, also.

Michelle J
Apr 30, 2012 4:10 PM
OR Team Member Joined Jan, 2011 582 posts

I'm sorry - I meant your property ID in OwnerRez. You can find it under the Properties menu (left-most column on the grid)

Or send me the ID for one of your inquiries (the ID in OwnerRez) that isn't coming in with the right property on it.

-Michelle

cp9293
Apr 30, 2012 4:16 PM
Joined Apr, 2012 393 posts

Inquiry 8861

Property 2653

Michelle J
Apr 30, 2012 4:21 PM
OR Team Member Joined Jan, 2011 582 posts

It was as I suspected (what I mentioned above). You're having the listing site (HomeAway) send your inquiries to your account-level @inquiryspot email address but not the property-level one.

I'll email you offline more specific information so you can see what I mean.

-Michelle