Hey guys, I made some mistakes months ago when I first started on OwnerRez, when importing a bunch of bookings I'd made through other means. I didn't understand the process at the time and it's been a while since I've had a booking other than through AirBnB, so I'm not quite sure how to fix it.
So basically I have some upcoming guests for this fall and winter that I have listed in OwnerRez under "Bookings" when in fact they don't know what they owe, what they've paid, and when the next payment is due. For example, the couple coming in October, the Johnsons, have paid me $500 but owe me the full balance this month. I can't find a way to send them an invoice with a breakdown and payment request without it triggering me for their credit card number, which I do not have.
Also, can you tell me how I can handle security deposit "holds" when they only pay by check. Can I have the system ask them for a credit card hold as well when the time comes due?