Experience the difference of "Elite".

Need advice on how to set Efficient communication for multi channel / team of people

Anna WonderView
Jul 11, 2021 8:17 PM
Joined Jul, 2021 2 posts

Hi guys, I’m new to OwnerRez, going through the setup now.
Made great progress, almost ready to unblock the dates to start receive bookings again, but I have several questions regarding communication:

I need to share the calendar with cleaners - thus far I’m sharing Airbnb iCal link, but now I’ll have direct booking and vrbo - is there a universal iCal link to share?

I also need to give access to messages from three sources to my local managers to handle communication while guests are staying at my properties, and I probably will train the assistant to help with prearruval communications, checking on payments, agreements etc - will they have to use OwnerRez as well?

Can you set the permissions so they have access only to certain parts?

Is there a way to set notifications on the phone when booking is happening or message arrives?

In order to communicate with the guests - do I have to reply through individual platform or can it be a common place?

Wondering how you guys set the communication when you have multiple channels and team of people to help in certain areas.

Thank you!

Zach S
Sep 1, 2023 1:59 PM
Joined Aug, 2023 8 posts

Vote for these topics here. Sounds like you agree with our requests. 
Go vote for these two topics so they will begin work and set priority upon them.

Actual mobile apps
https://www.ownerreservations.com/forums/requests/actual-mobile-apps#72274 

Levels of Team Access Permissions
https://www.ownerreservations.com/forums/requests/team-access#72271 

WebApp Notifications on Apple/Android
https://www.ownerreservations.com/forums/requests/webapp-notifications-on-apple#72269