Multiple property templates, quotes inquiries
E & R Vacation R
Registered: 1/4/20
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Multiple property templates, quotes inquiries
Jan 11, 2020 12:04 AM
I had set up my first property and finally figured out how to make my custom template for the one, and it seemed to be working. I want the inquiry to include my "thanks for your interest" type message, with a little info about each property, the various SD charges, and how to book. I went in to add the next property, and it seems that I overrode the first template, now I'm at a loss as to how do this? For some of the templates, there doesn't seem to be a way to determine which property it would pertain to? I'm missing something. Should I just set up two different templates for each autoresponder? How does the system realize which template to use, if there is no drop down for which property to use it for? What I want is to have the very first initial inquiry answered with: TIA |
Lydia B
Registered: 5/8/19
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Re: Multiple property templates, quotes inquiries
Jan 11, 2020 11:02 AM
Hi! Glad to see you're still you're still fighting the good fight! I'm not quite sure what the specifics are, but when I have different info that needs to go to people depending on varying circumstances, I do the following: Start over again for the next email template. You may want to copy the body of the first template, but you definitely need to create a totally new one with another name to tell you what it's for. Once that template is good to go, create another trigger just for it. Other trigger options may make a difference in whether you send the template - if the booking is fully paid for, if they've signed your renter agreement, if it's just one of your properties or all but one, etc. If you have 5 properties, you may end up with 5 templates and 5 triggers. Pain to set up, but amazing once it's up and running. |
E & R Vacation R
Registered: 1/4/20
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Re: Multiple property templates, quotes inquiries
Jan 11, 2020 11:02 AM
To Clarify: For instance the SD is a different rate for each property, so I need to customize that portion of the Security Deposit request/reminder. Then for the inquiry response, I want the quote, a little blurb about the property highlights, and of course the payment information (PayPal). And so on, for check in/out email w/ the document list for both. The documents would have to be a custom field of the uploaded docs? And the system would "pull" the correct info for each property? So the custom fields are the only way to designate which property the info is pulled from? I just inadvertently overrode the templates I set up for one property UGH... So really looking for confirmation that my newest understanding is correct? |
Lydia B
Registered: 5/8/19
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Re: Multiple property templates, quotes inquiries
Jan 11, 2020 11:32 AM
Each property will need a template and a trigger just for that template. You might be able to copy the body of the template from one property to the next to keep from having to retype the basics, but you'll have to make sure the "field" or link you've inserted in each template is specific to that property if you want to send different info for different locations. If everything is the same, then you should be able to use the same template. Once you've got all your templates and triggers set up you can always go back and name them with some leading symbol/word that sorts them in a more logical order when you're looking at the main template or trigger page. Just make sure if you change the name of a template you go into the corresponding trigger and update the name of the template! Hahahaa! |
Tim M
Registered: 12/23/19
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Re: Multiple property templates, quotes inquiries
Jan 11, 2020 11:41 AM
Does any one have any suggestion for a property who is not tech savy at all how to use this software. My friends so who set this up is going back to college and i am now on own. |
E & R Vacation R
Registered: 1/4/20
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Re: Multiple property templates, quotes inquiries
Jan 11, 2020 1:48 PM
Ahhh...I tried setting up different templates for each property and overrode the first one, I guess it's back to the starting block again. I had thought that if the Booking ID # was part of the body, all the info would pull from that property. Been working on this for a week now, and feeling very frustrated. |
E & R Vacation R
Registered: 1/4/20
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Re: Multiple property templates, quotes inquiries
Jan 11, 2020 2:10 PM
Ahhh...I tried setting up different templates for each property and overrode the first one, I guess it's back to the starting block again. I had thought that if the Booking ID # was part of the body, all the info would pull from that property. Been working on this for a week now, and feeling very frustrated. |
Chris Hynes
Registered: 10/19/12
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Re: Multiple property templates, quotes inquiries
Jan 11, 2020 3:47 PM
So it sounds like you're configuring a System Message template, is that right? Each one of those has only one template in your account. There can be multiple templates/triggers for each property if you want, but only one System Message for the whole account (for each type of System Message). Usually, though, it's way easier to just do one template that has the overall stuff that's the same per property, and then use the Insert Field button to insert fields for the parts that change like property name, address, etc. Don't create a custom field for the entire body (although if it works better for you, you could), but create several custom fields just for the bits of data that are different like property highlights, directions, etc. That way your overall email template is the same, but it will mail merge with the sections that are applicable per property. Sounds like more work up front, but then later when you want to change the common part of the template you have to only change that in one spot instead of multiple. Here's an article that walks you through the ins and outs of custom fields and email templates: https://www.ownerreservations.com/support/articles/pre-arrival-email-templates-triggers-custom-fields |
BlueMtnCabins
Registered: 6/6/16
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Re: Multiple property templates, quotes inquiries
Jan 13, 2020 10:49 AM
links and values that are property specific should be defined as custom fields, and inserted into template. So each property has its own values. That way you can use one template for all properties instead of defining copies of same template for each property. Hi {CFIRST}, Thank you for your inquiry about {PNAME} ({PIMGCAPTION}) - a private vacation home, rented out by owners (not a management company or an agent). The dates you are inquiring about {IARR} - {IDEP} are available. The quote is shown below, with the rate details and all the information you need to accept/finalize your reservation online. First, please see information about renting our cabin: NO smoking ~ NO pets ~ NO house parties. {QPROPAVAILOTHER} |
E & R Vacation R
Registered: 1/4/20
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Re: Multiple property templates, quotes inquiries
Jan 13, 2020 11:32 AM
Thank you to all responders :) I *think* I have figured out the best way to do the templates, and yes, each of my properties are VASTLY different from another. For now, I will not use auto respond, in order to make sure everything is set up as it should be, for instance this morning I received an inquiry that overrode my PRIME date rates w/ the lowest rate in the inquiry--as the inquiry began in PRIME rate and ended in a lower shoulder season rate...YIKES. So, until I'm sure I've got everything sorted down to a "T"-- no autorespond for me. :( |
BlueMtnCabins
Registered: 6/6/16
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Re: Multiple property templates, quotes inquiries
Jan 13, 2020 11:38 AM
There is a tick box in rates where it says pro rate or split. You have to set it up appropriately. |
Valerie R
Registered: 9/26/19
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Re: Multiple property templates, quotes inquiries
Jan 14, 2020 12:03 PM
@BlueMtnCabins, you said: "There is a tick box in rates where it says pro rate or split. You have to set it up appropriately." Where is that exactly? I went to "Seasonal Rates" to a weekly rate and under "Pro-Rate Behavior" I see these options: Use this rate for bookings with the exact same number of nights If I click the last option, this option appears: Only use matching seasons to determine available nights for proration Is this what you are referring to? |
Chris Hynes
Registered: 10/19/12
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Re: Multiple property templates, quotes inquiries
Jan 23, 2020 6:27 AM
I think @BlueMtnCabins is referring to the Select By option at the top of the Season settings area -- you can choose to use the season by arrival, departure, or split across every day. Looks like you already have it set to split across (which is the default). |