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Minimum nights issue.

Replies: 3 - Pages: 1 - Last Reply: Oct 11, 2021 11:48 AM by: james L
james L
Registered: 10/3/21
Minimum nights issue.

Hi there.

I'm still pretty new to OwnerRez but I've been set up on Airbnb for a while.

I set my minimum nights on OR to 3 nights. Under properties/rules it says 3.
I have also checked on my Airbnb account and it says 3 nights minimum on there as well.

However I just rceived a 2 night booking.

I've looked around on the help docs and found that I can find my exact minimum nights on the rate Calendar. I have checked this and it shows 1 night.

What I cannot work out is why and how I change it.

Can anyone help?

Thanks

Lydia B
Registered: 6/19/20
Re: Minimum nights issue.

Looks like you're also using PriceLabs. If you've set minimum night requirements in PriceLabs, that will override everything you've set in your OwnerRez account. PriceLabs sends info to OR every day. You can see the latest rates and minimum nights in Spot Rates and in your Rate Calendar. If you go to your Rates page and select the tab for "Spot Rates" you'll see the majority of your minimum night requirements are set to "1". That's most likely the reason you received a 2 night booking. Just change what you've got in PriceLabs and you should be fine.

james L
Registered: 10/3/21
Re: Minimum nights issue.

Brilliant. Thanks for that. All sorted now.

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