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Minimum nights issue.

james L
Oct 11, 2021 9:42 AM
Joined Oct, 2021 8 posts

Hi there.

I'm still pretty new to OwnerRez but I've been set up on Airbnb for a while.

I set my minimum nights on OR to 3 nights. Under properties/rules it says 3.
I have also checked on my Airbnb account and it says 3 nights minimum on there as well.

However I just rceived a 2 night booking.

I've looked around on the help docs and found that I can find my exact minimum nights on the rate Calendar. I have checked this and it shows 1 night.

What I cannot work out is why and how I change it.

Can anyone help?

Thanks

Lydia B
Oct 11, 2021 10:18 AM
OR Team Member Joined Jun, 2020 5 posts

Looks like you're also using PriceLabs. If you've set minimum night requirements in PriceLabs, that will override everything you've set in your OwnerRez account. PriceLabs sends info to OR every day. You can see the latest rates and minimum nights in Spot Rates and in your Rate Calendar. If you go to your Rates page and select the tab for "Spot Rates" you'll see the majority of your minimum night requirements are set to "1". That's most likely the reason you received a 2 night booking. Just change what you've got in PriceLabs and you should be fine.

james L
Oct 11, 2021 11:48 AM
Joined Oct, 2021 8 posts

Brilliant. Thanks for that. All sorted now.

Melanie G
Feb 2, 2022 9:53 PM
Joined Jan, 2022 1 post

Hello,

I am having a similar problem, except I have beyond pricing and my min nights is 30 days. All 3 sites (airbnb, ownerrwz and beyond pricing) say 30 days, so I not sure where to go from here. Any other suggestions?