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Minimum Day Settings

Vacation Home
Jan 12, 2023 10:55 AM
Joined Dec, 2020 5 posts

Hello, 

I am API connected (Airbnb) and noticed a minimum day setting placed only on one weekend (last wknd in Jan, 2023). In my OR rules/calendar. I cleared out any settings I could think of regarding min/max nights and just kept my standard 3-night minimum as it's been for a couple years.

Yesterday, this wknd showed 38-night min and today, it shows 255-night minimum. I just now changed my booking window unlimited bookings in the future in hopes that would clear these incorrect minimums. Where can I fix this?

 

 

Vacation Home
Jan 12, 2023 4:14 PM
Joined Dec, 2020 5 posts

Vacation Home
Jan 12, 2023 6:30 PM
Joined Dec, 2020 5 posts

After looking at any possible conflict, I disconnected from API and minimum of 255 nights cleared on these 3 days from both OR and Airbnb calendar. I will reconnect after this weekend passes and see if any odd minimum night pops up again.

Robin M
Jan 13, 2023 9:21 AM
OR Team Member Joined Mar, 2022 0 posts

We do not recommend leaving the API disconnected, as that can lead to double bookings.
Reconned the API, and, if something goes wrong, write in to the Helpdesk with specific examples so we can investigate and determine the root cause.

Catharine F
Jan 14, 2023 6:02 PM
Joined Sep, 2021 2 posts

I'm having problems too! I changed from 3 night min to 2 night and now I'm showing 5 night min on the platforms. Frustrating when your trying to get reservations!