Experience the difference of "Elite".

Lynnbrook?

JTVRs
Jun 11, 2019 2:17 PM
Joined Jun, 2018 385 posts

Lynnbrook supposedly does credit cards and echeck

But I only see how to do credit cards on that page? Can we not do echeck?

https://secure.ownerreservations.com/paymentmethods/6928/edit

BlueMtnCabins
Jun 11, 2019 2:57 PM
Joined Jun, 2016 993 posts

They say they can as a separate service

Paul W
Jun 11, 2019 5:34 PM
OR Team Member Joined Jun, 2009 708 posts

They can but we don't support it. ACH is a weird animal. We have looked into it a number of times. The problem is that the funds are never guaranteed like credit cards are. There can always be an "Insufficient Funds" code returned a week later by the bank. You then have to go and roll back the payment in the software. There are automated ways of doing this, depending on the ACH vendor that is used, but it's a bit messy so we've stayed away from it thus far. You certainly wouldn't want to use it for last minute bookings.

JTVRs
Jun 11, 2019 8:24 PM
Joined Jun, 2018 385 posts

Credit cards are not "guaranteed". There is a growing incidence of chargebacks - friendly fraud - where people stay and claim that it wasn't their card or the VR was deficient for one of a variety of reasons. They chargeback, which of course can cost you everything. And ding your business and cause you grief trying to fight it.

And of course, the credit card fee.

BlueMtnCabins
Jun 12, 2019 1:48 PM
Joined Jun, 2016 993 posts

What he means is that OR/ Lynnbrook can authorize card transactions virtually instantly - you will know right away whether it approved or declined. By contrast, ACH may take days to finally clear or it may come back with NSF 2-3 days later.

JTVRs
Jun 12, 2019 4:06 PM
Joined Jun, 2018 385 posts

understood, but I find ACH preferable when possible, as credit cards are not guaranteed if an unscrupulous person tries a flippant chargeback. If someone's cash payment doesn't clear, then they lose their booking!

Chris Hynes
Jun 12, 2019 4:11 PM
OR Team Member Joined Oct, 2012 1349 posts

FYI, ACH has a 60 day period where guests can do a chargeback (for ACH it's called "reversal" and there is no dispute process -- the money will simply be yanked from your account and you'll have to take the guest to small claims court to recover), so it's not a panacea unless you're only allowing it for far futures bookings.

JTVRs
Jun 12, 2019 8:38 PM
Joined Jun, 2018 385 posts

There does seem to be a question. Apparently however a wire transfer cannot be reversed easily. But they are not so easy.

https://www.thebalance.com/tips-on-ach-reversals-315439

"Wire Transfers
Wire transfers are different from ACH payments, and they generally cannot be reversed. Wire transfers happen more or less immediately, with the funds leaving your account and arriving at their destination on the same day. They are often available for withdrawal immediately, which makes it even harder to recover funds."

Paul W
Jun 13, 2019 9:18 AM
OR Team Member Joined Jun, 2009 708 posts

In that sense, no payment is guaranteed. Even if the guest hands you cash, they can sue you in small claims court and get the court to side with them in which case you're going to end up handing the cash back. With credit cards, you are guaranteed (on an approval) that the funds are available and the bank really will transfer them to you. ACH doesn't return any approval on funds.

BlueMtnCabins
Mar 12, 2020 9:11 PM
Joined Jun, 2016 993 posts

Another lynnbrrook question. Just started with them and have secdep reserved. it shows on the booking but when I log into their cradpointe portal, I see no record of it there?

Chris Hynes
Mar 13, 2020 11:43 AM
OR Team Member Joined Oct, 2012 1349 posts

Is the portal view you're looking at only showing charges or does it show auths as well?

If it's supposed to show auths and the secdep isn't showing up, contact Lynnbrook and make sure they haven't configured the gateway to auto-release holds at the end of the day. Apparently there's a setting for that which is used in other cases... but if you're doing secdep holds you obviously don't want that to happen :-D

BlueMtnCabins
Mar 15, 2020 5:47 PM
Joined Jun, 2016 993 posts

One more question. When using stripe, I get "stripe fee" with any CC transaction. Now with Lynnbrook I do not see processing fee in OR? Example ORPAY11528722

Paul W
Mar 17, 2020 10:13 AM
OR Team Member Joined Jun, 2009 708 posts

Lynnbrook does not return fee data in the transaction, nor do most other processors and gateways. In fact, the only one we know of (anywhere) is Stripe and they only do it because they're an aggregator. Other aggregators like PayPal do the same. We are working with Lynnbrook to return fee data, and they have said they are working on it.

BlueMtnCabins
Mar 19, 2020 3:59 PM
Joined Jun, 2016 993 posts

Paul W said:

Lynnbrook does not return fee data in the transaction, nor do most other processors and gateways. In fact, the only one we know of (anywhere) is Stripe and they only do it because they're an aggregator. Other aggregators like PayPal do the same. We are working with Lynnbrook to return fee data, and they have said they are working on it.

Thank you!