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Lois Arrehea

Lois A
Feb 28, 2020 8:58 AM
Joined May, 2018 2 posts

upcoming guest says she never saw info regarding security deposit hold when she originally booked last year. How to I show her the original quote that shows it was there and she just missed it.


Ken T
Feb 28, 2020 9:00 AM
OR Team Member Joined Aug, 2019 1321 posts

That depends on the type of booking. If it's a direct booking, the Overview page of the Booking in OwnerRez will have a link to the Quote it came from, and you can look at the emails that were sent.

If it's a channel booking, there isn't a way to see the original quote, because it was displayed by the channel on their site.