Experience the difference of "Elite".


Patti W
Feb 8, 2023 3:45 PM
Joined Jan, 2023 3 posts

Does everyone have problem with customer service on owner rez or is it just me. I am new and partially set up with no help to finish setting up. I have sent 3 emails over the past three days and have had NO response at all. Very disappointed..



Ken T
Feb 8, 2023 3:59 PM
OR Team Member Joined Aug, 2019 1325 posts

Unfortunately, it's true that we've been very heavily loaded with customer inquiries over the past few weeks, and have had trouble keeping up.  We try to respond to everyone within 1 business day, and we are not meeting that standard at present.

In addition, though, from your description I think you may have replied to your own support ticket asking for status?  Doing that throws it to the back of the line, since it was "touched" more recently.

We're working to increase support capabilities and get our response times back down where they belong.

Tim K
Feb 9, 2023 11:41 AM
Joined Jul, 2017 66 posts


Have you tried the "unofficial" FB group? There are lots of users there that can help guide you through the process while you are waiting on official support.




Feb 11, 2023 6:06 PM
Joined Sep, 2019 68 posts

Patti is is something that those of us here in the forums could help with?

Yolanda L
Mar 24, 2023 1:47 PM
Joined Feb, 2023 1 post


Patti W
Mar 24, 2023 5:40 PM
Joined Jan, 2023 3 posts

I got it figured out. Thank you so much. Pretty much everything is running smooth now.