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Is there a way to add an extra, custom column to guest profiles?

Replies: 5 - Pages: 1 - Last Reply: Jul 12, 2018 12:23 PM by: Monica R
Monica R
Registered: 2/27/18
Is there a way to add an extra, custom column to guest profiles?

When I go to the GUESTS tab, I see a list of all my guests. It's a table, really, with headings such as Name, Email, etc. I would like to be able to add additional columns there so I can easily track other data points. Can I do this?

Thanks!!
Monica

Chris Hynes
Registered: 10/19/12
Re: Is there a way to add an extra, custom column to guest profiles?

Not right now. We've got custom fields for bookings, but not for guests, yet.

What sorts of data points would be tracking?

Monica R
Registered: 2/27/18
Re: Is there a way to add an extra, custom column to guest profiles?

I'd want to add a column that would indicate the referral source (Airbnb, our website, Evolve, etc), as well as a column for whether I sent them a snail mail thank you card yet, or just a "notes" column that I can refer to if they re-book another time.

For example, if a guest had a specific preference for a particular kind of pillow, or if they were celebrating something, or if they tried to sneak dogs in without telling me, or if they were just a real pain in my butt... I'd love a "notes" field to be able to record those things. That way if/when they re-book, I have some context on who they are and what their situation was.

Chris Hynes
Registered: 10/19/12
Re: Is there a way to add an extra, custom column to guest profiles?

Yep, those are both on the booking right now -- "Listing Site" for the referral source and a notes field. The referral source will probably stay on the booking because you could have different sources each time -- hopefully it starts with "Airbnb" and then switches over to "our website" ;-)

Notes makes sense to have on the guest as well as the booking -- probably should show both on the guest, both guest specific notes and also notes from all of the bookings.

Monica R
Registered: 2/27/18
Re: Is there a way to add an extra, custom column to guest profiles?

I now see that INSIDE each individual booking, when you click on it, there is a notes field. However it doesn't show up in a column when you select BOOKINGS>LIST. Also, even though each booking does have its own notes field, those notes aren't global -- they refer to just that particular booking, right? So if I had an issue with a guest, or they have a particular preference I want to remember, having that info under a Guest Notes field under the GUESTS tab would be super helpful.

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