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Incorrect Rate Charged?

Replies: 8 - Pages: 1 - Last Reply: Mar 9, 2017 12:19 AM by: Marinas Edge
Marinas Edge
Registered: 10/10/12
Incorrect Rate Charged?

It looks like the incorrect rate might have been charged for my guest that just booked. I'm wondering if I'm missing something?

# ORQ1050818 was charged $361 per night but our rates show $425/night. Let me know if I'm missing something.

Marinas Edge
Registered: 10/10/12
Re: Incorrect Rate Charged?

It also looks like the rates in the new rates table aren't matching my weekly rates, I'm wondering if this is part of the problem?

Damon

Chris Hynes
Registered: 10/19/12
Re: Incorrect Rate Charged?

We're looking into this issue. The weekly rates on the rates table widget is a known issue that's going to be fixed in the next release due out shortly -- the widget was showing disabled rates.

The $361 issue is separate. Did you ever have a $361 rate? If I run a rate tester or quote for those dates (8/12-8/19), I get the $425 rate.

If you create a quote again, can you reproduce the issue?

Marinas Edge
Registered: 10/10/12
Re: Incorrect Rate Charged?

I have not been able to repro the $361 issue, and also get the correct price when running the rate tester. But I believe it might be related inactive weekly rates for the property? I was going to delete these as they are no longer valid but I kept them in as I thought they might help debug.

Chris Hynes
Registered: 10/19/12
Re: Incorrect Rate Charged?

Possibly, we're still reviewing, but haven't seen any conflicts. You do have a weekly rate that would factor out to $361/night, but its for a different property.

Marinas Edge
Registered: 10/10/12
Re: Incorrect Rate Charged?

Any news on this?

Chris Hynes
Registered: 10/19/12
Re: Incorrect Rate Charged?

We weren't able to reproduce the issue from scratch. Have you seen it crop up again?

I'll get another couple pairs of eyes on it and see if we can find anything.

Marinas Edge
Registered: 10/10/12
Re: Incorrect Rate Charged?

I have not seen it again

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