Incorrect Rate Charged?
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Marina's Edge
Registered: 10/10/12
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Incorrect Rate Charged?
Feb 20, 2017 1:05 PM
It looks like the incorrect rate might have been charged for my guest that just booked. I'm wondering if I'm missing something? |
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Marina's Edge
Registered: 10/10/12
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Re: Incorrect Rate Charged?
Feb 20, 2017 1:11 PM
It also looks like the rates in the new rates table aren't matching my weekly rates, I'm wondering if this is part of the problem? |
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Chris Hynes
Registered: 10/19/12
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Re: Incorrect Rate Charged?
Feb 20, 2017 3:43 PM
We're looking into this issue. The weekly rates on the rates table widget is a known issue that's going to be fixed in the next release due out shortly -- the widget was showing disabled rates. |
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Marina's Edge
Registered: 10/10/12
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Re: Incorrect Rate Charged?
Feb 21, 2017 10:37 AM
I have not been able to repro the $361 issue, and also get the correct price when running the rate tester. But I believe it might be related inactive weekly rates for the property? I was going to delete these as they are no longer valid but I kept them in as I thought they might help debug. |
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Chris Hynes
Registered: 10/19/12
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Re: Incorrect Rate Charged?
Feb 22, 2017 9:40 PM
Possibly, we're still reviewing, but haven't seen any conflicts. You do have a weekly rate that would factor out to $361/night, but its for a different property. |
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Marina's Edge
Registered: 10/10/12
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Re: Incorrect Rate Charged?
Mar 8, 2017 10:00 PM
Any news on this? |
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Chris Hynes
Registered: 10/19/12
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Re: Incorrect Rate Charged?
Mar 8, 2017 11:17 PM
We weren't able to reproduce the issue from scratch. Have you seen it crop up again? |
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Marina's Edge
Registered: 10/10/12
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Re: Incorrect Rate Charged?
Mar 9, 2017 12:19 AM
I have not seen it again |