Built by owners, for owners.

Incorrect Rate Charged?

Marina's Edge
Feb 20, 2017 1:05 PM
Joined Oct, 2012 206 posts

It looks like the incorrect rate might have been charged for my guest that just booked. I'm wondering if I'm missing something?

# ORQ1050818 was charged $361 per night but our rates show $425/night. Let me know if I'm missing something.

Marina's Edge
Feb 20, 2017 1:11 PM
Joined Oct, 2012 206 posts

It also looks like the rates in the new rates table aren't matching my weekly rates, I'm wondering if this is part of the problem?

Damon

Chris Hynes
Feb 20, 2017 3:43 PM
OR Team Member Joined Oct, 2012 1338 posts

We're looking into this issue. The weekly rates on the rates table widget is a known issue that's going to be fixed in the next release due out shortly -- the widget was showing disabled rates.

The $361 issue is separate. Did you ever have a $361 rate? If I run a rate tester or quote for those dates (8/12-8/19), I get the $425 rate.

If you create a quote again, can you reproduce the issue?

Marina's Edge
Feb 21, 2017 10:37 AM
Joined Oct, 2012 206 posts

I have not been able to repro the $361 issue, and also get the correct price when running the rate tester. But I believe it might be related inactive weekly rates for the property? I was going to delete these as they are no longer valid but I kept them in as I thought they might help debug.

Chris Hynes
Feb 22, 2017 9:40 PM
OR Team Member Joined Oct, 2012 1338 posts

Possibly, we're still reviewing, but haven't seen any conflicts. You do have a weekly rate that would factor out to $361/night, but its for a different property.

Marina's Edge
Mar 8, 2017 10:00 PM
Joined Oct, 2012 206 posts

Any news on this?

Chris Hynes
Mar 8, 2017 11:17 PM
OR Team Member Joined Oct, 2012 1338 posts

We weren't able to reproduce the issue from scratch. Have you seen it crop up again?

I'll get another couple pairs of eyes on it and see if we can find anything.

Marina's Edge
Mar 9, 2017 12:19 AM
Joined Oct, 2012 206 posts

I have not seen it again