I made a mistake importing payments from another PMS system as I'm migrating to OwnerRez. It looks like I imported some of the same data twice. Is there an easy way to see what was imported and remove the duplicates? If I go into individual reservations, I can see both imported entries but I can't delete either one.
There *may* be. Are you able to get information about the affected bookings using Channel Bridge?
If so, then when you import the Channel Bridge file, you can select the option to overwrite all financial information. That'll wipe out all the duplicate data and replace it with fresh new updated entries.
Otherwise, please write in to the Helpdesk with an example and we'll see what can be done.
Thanks, Ken, but this isn't an import from AirBNB, VRBO, or TripAdvisor. I've exported data from a competitor to OwnerRez and was using the Import function to import payments. I just looked again and the ImportPayments feature has the ability to Delete Existing Payments for a reservation when importing. Since I haven't taken any reservations in OwnerRez yet, I used that option. It removed both duplicate entries and replaced it with the correct entry from the file.
Sounds like it got sorted out anyway!