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Import Payments Issue

Replies: 4 - Pages: 1 - Last Reply: Mar 25, 2021 2:39 PM by: Ken T
Kari-Ann C
Registered: 3/23/21
Import Payments Issue

I made a mistake importing payments from another PMS system as I'm migrating to OwnerRez. It looks like I imported some of the same data twice. Is there an easy way to see what was imported and remove the duplicates? If I go into individual reservations, I can see both imported entries but I can't delete either one.

Ken T
Registered: 8/7/19
Re: Import Payments Issue

There *may* be. Are you able to get information about the affected bookings using Channel Bridge?

https://www.ownerreservations.com/support/articles/channel-bridge-what-is-is-how-it-works

If so, then when you import the Channel Bridge file, you can select the option to overwrite all financial information. That'll wipe out all the duplicate data and replace it with fresh new updated entries.

Otherwise, please write in to the Helpdesk with an example and we'll see what can be done.

Kari-Ann C
Registered: 3/23/21
Re: Import Payments Issue

Thanks, Ken, but this isn't an import from AirBNB, VRBO, or TripAdvisor. I've exported data from a competitor to OwnerRez and was using the Import function to import payments. I just looked again and the ImportPayments feature has the ability to Delete Existing Payments for a reservation when importing. Since I haven't taken any reservations in OwnerRez yet, I used that option. It removed both duplicate entries and replaced it with the correct entry from the file.

Ken T
Registered: 8/7/19
Re: Import Payments Issue

Sounds like it got sorted out anyway!

Pages: 1