Martin, you are once again exaggerating and misrepresenting the facts.
No telephone contact was available.
How can you possibly make this claim? Look at the top of the website! Or bottom for that matter. We can't always answer the phone immediately but anyone that calls is immediately called back.
Time was of the essence due to the fact I was given one days notice of going "off" of the trial period!
If you had actually read the whole email, and the links referenced within it, you would have seen multiple times that our pricing model is 100% usage based. You were not in risk of being billed anything unless you continued using the system.
We sent those same emails to over 1,000 user accounts, some of which were inactive or in an intermediate like yours. Only about 50 people responded as you did. Why didn't the others? The majority understood perfectly well what we were saying and you would have too had you calmed down and not jumped to conclusions.
I'm not out of any money and the website operators found a "hole" to fix and improve their enterprise
There was no "hole". Users such as yourself would never have been billed regardless of whether a Close page existed or not. The Close page was already scheduled to be added in a future dev sprint. We knew it wasn't there already and weren't concerned because not having it didn't mean users like you would be billed.
Lastly, your post on this forum was ENTIRELY UNWARRANTED since I contacted you in a series of emails (and tried by phone) well before you posted online. Long before this thread was created, I explained in detail where you were going wrong and tried to alleviate your fears, to which you never responded. Then, instead of responding offline in a professional manner (and apologizing for your error), you chose to publicly create the thread anyway. That makes you unethical, in addition to being wrong.
To other readers:
I am not usually so riled up. I deal with dozens of requests each day and know that OwnerRez has a long way to go to being perfect. I routinely deal with, and ignore, bad apples like Martin all the time. However, in addition to being a bad apple offline, Martin chose to threaten our reputation publicly. That is not something I take lightly.