HTG/ HomeToGo integration

Just wanted to follow up on this - my understanding is that you needed to put the HomeToGo property ID under the HomeToGo channel settings in OwnerRez.

Hmm. Are you able to reach out to your HTG rep to get it?

Same here, last email we got from them stating "Our Connectivity Team will be in touch with you shortly." was from 18 December, they must be busy decorating the Christmas tree :)

Are you looking for this?

https://www.ownerreservations.com/support/articles/channel-management-api-integrations-hometogo-setup-connecting

You'd have to check with them on that - as a matter of policy, we don't attempt to post the pricing of other companies because they can change at any time and we don't want to mislead.

Just got this. Sound like they are changing their conditions on the fly? "Unfortunately, we’ve faced some unforeseeable delays with the new payment solution and won’t be able to switch you to 2.5% as you’ll still run on a partial integration with your own payment solution. " So THEY faced problems and therefore THEY want to charge us 14% instead of 2.5%??? That is quite a jump. Does anyone know what do they mean??? Thanks

"Dear valued partner,

As you already know, HomeToGo’s 0% promotion is coming to an end on March 31st.

We hope that we’ve been able to contribute to the success of your business in these last months by bringing you commission-free bookings.

What changes

Originally, we were planning on offering you a reduced commission as part of a full integration on our new payment solution. Unfortunately, we’ve faced some unforeseeable delays with the new payment solution and won’t be able to switch you to 2.5% as you’ll still run on a partial integration with your own payment solution.

In the meantime, all new generated bookings will be charged at our regular 14% commission for all OwnerRez clients running under partial integration as of April 1st, 2021.

What’s in it for you

We understand that this can be confusing to you and we want to assure you that our intention was to have everything ready by now. The trust of our partners is key to us and the success of our business. We will do everything in our power to retain your confidence in HomeToGo. As a measure of good faith, we will offer the following for your properties:

Immediate visibility boost for your properties on our 40+ websites

Possibility to choose your invoicing trigger - on booking or on check-in date, just answer this email to let us know

Full support if you wish to markup our commission - just reply to this email as well if you need help or information

Top priority when our payment platform is ready and possibility to choose between a host-only fee only and a combined host + guest fee

We are confident that the new visibility boost for your properties will result in many more bookings and show you that we value your business. We also strongly believe that continuing our partnership will be mutually beneficial in the long run and we hope that you’ll decide to keep on working with us.

Thank you for your time and understanding. We hope you’re staying healthy and we are available for any questions you may have.

Best,

Your HomeToGo Team

Thanks for sharing the notice with everyone. Yes, we saw that too and reached out to them about. We don't know what the "payments isn't ready yet" part means? We here at OwnerRez were not aware that some other payment solution was going to be worked on or offered to users. Not sure what that means, nor why the commission is now increasing up to 14%. My assumption is that it was always supposed to be 10-15% (which is the normal range when you're the merchant of record) and so the 2.5% seemed strange. At any rate, I agree that there is some confusion here that needs to be worked out.

Exactly Airbnb is 15% and they handle the payment processing so where is the incentive to promote/use HTG?

When the promotion came out we went ahead and set them up but we assumed that they would be in the 15% range so we set their pricing with the 15% upcharge just to see how much business they would generate for us. We got a couple of bookings is all. I got the notice and told them no thanks.