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How to set up Holiday surcharge correctly?

Ella
Apr 20, 2017 2:33 PM
Joined May, 2014 126 posts

Hello,
I have a problem with the holiday surcharge. It shows up twice. My setting is "Per Multiplier", Holiday calculated per 1 after the first 0.
If I select dates May 25-29, it shows up twice, but if I select May 26-29, it shows once (correct). I need it to show once only, even if the stay is longer than 3 nights.
Thank you for your help.
Ella

Michelle J
Apr 20, 2017 2:36 PM
OR Team Member Joined Jan, 2011 582 posts

Hi Ella,

Do you have two holidays in that time period? "Per multiplier" means it's calculating per Holiday instance. Is it possible that you have Memorial Day and something else triggering it? Look at the ribbon/month calendars and see what shows up in that time period.

Happy Friday!

Ella
Apr 20, 2017 2:52 PM
Joined May, 2014 126 posts

Hi Michelle,
Thank you for quick reply. From May26-29 my calendar shows Memorial Day. I assume that it's from the system. I have not entered any holidays myself, not that I remember..
Ella

Ella
Apr 20, 2017 2:58 PM
Joined May, 2014 126 posts

I have noticed this for other holidays in the past as well but since I don't do instant bookings (yet), I have always manually deleted one of the surcharges and left just one when sending quotes. I looked up my settings and I do not have any custom holidays entered. Also in settings I have selected "Observe all weekend (Fri - Mon)" for all choices.
Ella

Michelle J
Apr 20, 2017 3:15 PM
OR Team Member Joined Jan, 2011 582 posts

Yikes! Not sure what that's about, but we'll dig into it for you!

Ella
Apr 20, 2017 3:19 PM
Joined May, 2014 126 posts

Thank you very much!!
:)

Sam Westcott
Apr 21, 2017 5:07 PM
OR Team Member Joined Dec, 2009 240 posts

@Ella: We found an old bug, related to this, that we're in the process of fixing. Thanks for finding it.

Sam Westcott
Apr 22, 2017 11:11 AM
OR Team Member Joined Dec, 2009 240 posts

@Ella: You're all set. Re-run your rates now and that should be gone. We pushed out a hotfix this morning that included this and a couple other things. Let us know if you see it happening again.

Ella
Apr 22, 2017 11:20 AM
Joined May, 2014 126 posts

Thank you Sam!!!