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How to set up Holiday surcharge correctly?

Replies: 9 - Pages: 1 - Last Reply: Apr 22, 2017 11:20 AM by: Ella
Ella
Registered: 5/19/14
How to set up Holiday surcharge correctly?

Hello,
I have a problem with the holiday surcharge. It shows up twice. My setting is "Per Multiplier", Holiday calculated per 1 after the first 0.
If I select dates May 25-29, it shows up twice, but if I select May 26-29, it shows once (correct). I need it to show once only, even if the stay is longer than 3 nights.
Thank you for your help.
Ella

Michelle J
Registered: 1/6/11
Re: How to set up Holiday surcharge correctly?

Hi Ella,

Do you have two holidays in that time period? "Per multiplier" means it's calculating per Holiday instance. Is it possible that you have Memorial Day and something else triggering it? Look at the ribbon/month calendars and see what shows up in that time period.

Happy Friday!

Ella
Registered: 5/19/14
Re: How to set up Holiday surcharge correctly?

Hi Michelle,
Thank you for quick reply. From May26-29 my calendar shows Memorial Day. I assume that it's from the system. I have not entered any holidays myself, not that I remember..
Ella

Ella
Registered: 5/19/14
Re: How to set up Holiday surcharge correctly?

I have noticed this for other holidays in the past as well but since I don't do instant bookings (yet), I have always manually deleted one of the surcharges and left just one when sending quotes. I looked up my settings and I do not have any custom holidays entered. Also in settings I have selected "Observe all weekend (Fri - Mon)" for all choices.
Ella

Michelle J
Registered: 1/6/11
Re: How to set up Holiday surcharge correctly?

Yikes! Not sure what that's about, but we'll dig into it for you!

Ella
Registered: 5/19/14
Re: How to set up Holiday surcharge correctly?

Thank you very much!!
:)

Sam Westcott
Registered: 12/19/09
Re: How to set up Holiday surcharge correctly?

@Ella: We found an old bug, related to this, that we're in the process of fixing. Thanks for finding it.

Sam Westcott
Registered: 12/19/09
Re: How to set up Holiday surcharge correctly?

@Ella: You're all set. Re-run your rates now and that should be gone. We pushed out a hotfix this morning that included this and a couple other things. Let us know if you see it happening again.

Ella
Registered: 5/19/14
Re: How to set up Holiday surcharge correctly?

Thank you Sam!!!

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