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How to approve Vrbo cancellation request?

Ca T
Sep 2, 2022 9:17 PM
Joined Aug, 2022 8 posts

I'm API integrated with Vrbo. Guest sent cancellation request via Vrbo but I couldnt find a way to approve it whether on Vrbo or Ownerrez. Ownerrez also didnt send me any notification regarding the cancellation. I only knew because Vrbo notified me. Please help. Thank you.

Ken T
Sep 6, 2022 6:36 PM
OR Team Member Joined Aug, 2019 899 posts

Here's how to handle cancellations:

https://www.ownerreservations.com/support/articles/cancelling-a-booking

If it's a Vrbo API booking, the cancellation must be done in OwnerRez, following the instructions linked above.