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how do you refund deposit on a cancellation

Replies: 3 - Pages: 1 - Last Reply: Feb 3, 2015 9:41 AM by: Michelle J
Wapato View
Registered: 7/7/13
how do you refund deposit on a cancellation

I need to refund a deposit.

Michelle J
Registered: 1/6/11
Re: how do you refund deposit on a cancellation

Hi Wapato View,

Make sure you refund *before* doing the cancellation. If you cancel first, the refund page won't let you send any refunds. We plan on changing that, but that's how it is right now.

So go to the booking > charges page and add some line items, below your current charges, so that the total is adjusted down to what you plan on keeping. The total amount should reflect what you are keeping after cancellation. If you're refunding everything, make the total amount $0.

After that, go to the refunds tab and send a refund.

Then go to cancel and do that.

Hope this helps,

-Michelle

Michelle J
Registered: 1/6/11
Re: how do you refund deposit on a cancellation

And if you already canceled, let me know and I'll reset the booking so that you can do it over again with a refund first.

Pages: 1