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how do you refund deposit on a cancellation

Medina Vacation
Feb 3, 2015 8:21 AM
Joined Jul, 2013 4 posts

I need to refund a deposit.

Michelle J
Feb 3, 2015 9:40 AM
OR Team Member Joined Jan, 2011 582 posts

Hi Wapato View,

Make sure you refund *before* doing the cancellation. If you cancel first, the refund page won't let you send any refunds. We plan on changing that, but that's how it is right now.

So go to the booking > charges page and add some line items, below your current charges, so that the total is adjusted down to what you plan on keeping. The total amount should reflect what you are keeping after cancellation. If you're refunding everything, make the total amount $0.

After that, go to the refunds tab and send a refund.

Then go to cancel and do that.

Hope this helps,


Michelle J
Feb 3, 2015 9:41 AM
OR Team Member Joined Jan, 2011 582 posts

And if you already canceled, let me know and I'll reset the booking so that you can do it over again with a refund first.

Bruce B
May 20, 2022 12:45 PM
Joined Oct, 2020 2 posts

-- deleted --

Ken T
May 20, 2022 2:53 PM
OR Team Member Joined Aug, 2019 1325 posts

Here are our general instructions:


If you need more specifics, please write in to the Helpdesk for assistance.

Chris L
May 22, 2022 3:14 PM
Joined May, 2017 199 posts

@Bruce: Although the potential exposure is limited due to the way OR works (no real customer-facing ability to make changes), it's probably not a good idea to expose private information like guest name, confirmation number, and your phone number on a public web forum that Google and the entire world can read. A question like that is better directed to OR's help team via direct email, as Ken indicated.

Bruce B
May 22, 2022 3:29 PM
Joined Oct, 2020 2 posts

Please delete my post. I will mail a check. 
thank you