I am looking at setting up HA/VRBO channel on https://secure.ownerreservations.com/settings/channels/edit?listingSiteType=HomeAway
I admit to being a little baffled by this screen. ABB channel connect has an Instructions tab, that would be useful here
1) If I already set up triggers and templates on OwnerRez, are they completely nonapplicable on this screen, just for direct booking?
2) SEE MY COMMENTS/QUESTIONS INTERPOLATED BELOW
Credit Card Payments
Credit cards will always be put on file if they exist.
Automatic THERE IS ONLY ONE RADIO BUTTON? WHAT IS THE OTHER CHOICE?
HomeAway integration requires a credit card and a direct processor account. Payments will be processed automatically upon booking.
ARE WE NOW ABLE TO TOTALLY USE LYNNBROOK AND NOT THEIR ANNOYING YAPSTONE? I SET UP BOOKING.COM TO COLLECT PAYMENTS, BECAUSE IF I DID MY OWN, BDC WAITED UNTIL GUEST ARRIVES TO COLLECT. IF I USE LYNNBROOK, IS MY GUEST BILLED AT TIME OF BOOKING, IN BETWEEN, OR WHILE THEY ARE STAYING AT PROPERTY?
Schedule a security deposit using OwnerRez property rules WHERE IS THIS PULLING FROM? WHAT PROPERTY RULES? OWNERREZ DEFAULTS? CAN I MODIFY THIS (HOW)? IF I DONT CHECK THIS BOX, THAT MEANS NO SECDEP OF ANY KIND, CORRECT?
If Card Fails
Make the booking pending for
Send template: WHICH TEMPLATE? WHAT IS SYSTEM DEFAULT TEMPLATE?
The pending booking will send the guest a daily notification that a card is required. If the deadline passes without a valid card being applied, the action below will be performed.
If Pending Expires
Automatically cancel the booking
Send me a warning notification
What action should be taken if the pending deadline is reached without the requested item?
House Rules WHAT GOES HERE? - SIMILAR TO ABB, WHERE YOU CAN TYPE IN FREEFORM TEXT AS RULES? LIMITED TO THE THREE ROWS HERE OR DO WE COMBINE MULTIPLE INTO ONE IF NEEDED?
Rental Agreement Example:
I ASSUME THIS INTENDS TO BE THE LEGAL AGREEMENT UNDER https://secure.ownerreservations.com/settings ?? WOULDNT IT BE EASIER IF THAT APPEARED IN THE DROPDOWN AS A SELECTION, NOT JUST UPLOAD A FILE FROM OUR PC?
Those are channel settings that govern how our system will interact with HomeAway based on the couple differences that HomeAway requires.
For payments, there is only automatic because that's the only way to it works for HomeAway. They push us the booking live, along with the guest's card info, and we process it internally using your own merchant account (eg. Stripe, Lynnbrook).
Ignore the rest of those settings for now. Just save and add the channel. Then you'll see an Instructions tab with what to do on the HomeAway side. What to fill out and who to contact. That's the important part to get this started. They will work with you on what all needs to be cleaned up or finished.
Take a look at Tools > Listing Quality Analyzer which will run through your properties and tell you what needs to be fleshed out more. This helps a lot when getting ready for API integration. Otherwise, your HomeAway integration specialist will keep emailing you things that need to be fixed first.