Experience the difference of "Elite".

Helping a friend: {QSPDAY} field is showing 30 days when I had 2nd payment set to 45 days in Rules

BlueMtnCabins
Dec 4, 2018 8:18 PM
Joined Jun, 2016 993 posts

Helping a friend set up OR. I defined 2nd payment due 45 days prior to arrival under Property-> Rules. However, when I use {QSPDAY} on an email template, it shows 30 days. Where does 30 days come from? Property ORP163473

Thanks!

BlueMtnCabins
Dec 6, 2018 12:04 PM
Joined Jun, 2016 993 posts

?

Chris Hynes
Dec 6, 2018 12:09 PM
OR Team Member Joined Oct, 2012 1348 posts

Are you previewing a specific quote? The second payment days rule update on the property will set the rule for all new quotes, but that doesn't change existing ones. Or if you don't have any quotes yet, the system will use an example value.

To change the test quote, go to the Rules tab of the quote and change it there -- that'll show you what I mean.

Or create a brand new quote and it'll use the new settings.

BlueMtnCabins
Dec 6, 2018 3:31 PM
Joined Jun, 2016 993 posts

No, I created new test quote. Still shows 30 days. See ORQ1874335. Quote email template

Chris Hynes
Dec 6, 2018 3:46 PM
OR Team Member Joined Oct, 2012 1348 posts

Aha! So what has happened here is that the season has a 30 day before arrival second payment days setting on it that is overriding the main one on the property. Looks like this and a few other seasons have the 30 days before arrival.

Do you want that at all? If not let me know and I'll clear it off all of the seasons.

Chris Hynes
Dec 6, 2018 4:55 PM
OR Team Member Joined Oct, 2012 1348 posts

Yep, it's rarely used -- mainly for things like high season payments are 60 days out but low season are 30 days out, etc. But sometimes people see it on the season and enter the value instead of (or in addition to) on the property.

Went ahead and cleared all of those off of the season. Create a new quote (or go to the Rules tab of your test quote and reset to property rules) and you'll be good to go.

BlueMtnCabins
Dec 6, 2018 6:23 PM
Joined Jun, 2016 993 posts

Thank you :)