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Help -- Vrbo and owner rez calendar sync

Dan C
Jul 28, 2022 6:39 PM
Joined Jul, 2022 1 post

I changed some rates in the calendars in vrbo but they are not reflecting in OR. I went to settings,  calendar import/export, clicked on the appropriate ical and clicked sync now and no changes appear. It has been over 30 minutes also.

Please help

Thanks

Dan

Ken T
Jul 28, 2022 10:00 PM
OR Team Member Joined Aug, 2019 1321 posts

This is normal - iCals do not carry rate data.  You'll need to work towards our more advanced connection methods, such as our API connection.

https://www.ownerreservations.com/support/articles/channel-management-api-integrations

 

Dolly & Larry S
Jul 24, 2023 8:01 PM
Joined Feb, 2023 2 posts

i lower my rates on ownerrez and it shows on vrbo 

new rates.but Airbnb has not change and base rate stuck at $340 for everyday the rest of the year

and ii went to airbnb and they say for you to update  rates  here on  ownerrez

Ken T
Jul 25, 2023 6:08 PM
OR Team Member Joined Aug, 2019 1321 posts

It looks like your APIs are connected properly, but, you are using PriceLabs.  PriceLabs pushes in dynamically changing nightly rates, which override whatever else might be configured in OwnerRez. So, that is where you would want to make changes to your rate settings, which would then be passed in to OwnerRez and onward to Airbnb and Vrbo via the API connections.

If you continue to have difficulties, please write in to the Helpdesk with specific examples and screenshots of where things appear to be working incorrectly.

Dolly & Larry S
Jul 25, 2023 6:25 PM
Joined Feb, 2023 2 posts

I had to subscribe to pricelabs today to override the daily rate of $340 that was set to everyday of the year somehow but thanks anyway just trying to explain the best  i know how