Guest Address
cp9293
Registered: 4/18/12
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Guest Address
Jun 23, 2012 3:15 PM
Where would I find the guest address, after they booked??? Thanks, |
Michelle J
Registered: 1/6/11
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Re: Guest Address
Jun 25, 2012 7:51 AM
The only address we save from the guest is on the payments they send. So to find it, navigate to the booking, click the Payments tab, view a payment and you'll see the name, address and phone number they used to submit the payment. I'm referring to credit card payments of course. |
cp9293
Registered: 4/18/12
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Re: Guest Address
Jun 25, 2012 10:51 AM
Do they fill in the address for a check? We would need the address, to refund the check. There is nothing on the payment side that gives an address or phone number. Absolutley no information on them, once booked. My renter paid the deposit by check. He happened to give me his credit card information to put a hold on his credit card, for security purposes. I went to enter the information and couldn't find anything on his address (nor phone number). I searched everywhere. I ultimately had to ask him for the address, for me to continue to process his Security Deposit. Claudia |
Michelle J
Registered: 1/6/11
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Re: Guest Address
Jun 25, 2012 11:01 AM
You're right - we need to ask for an address and phone from everyone, payment or not. |
cp9293
Registered: 4/18/12
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Re: Guest Address
Jun 25, 2012 11:06 AM
At the time I didn't think I needed it. I deposited the check and I throw out the envelope. I went through my recycling pile and couldn't find it anywhere. I have two piles of recycling, one in my office (doesn't get recycled as often) and one downstairs, where I open most of my mail and then recycle what I don't need. Since emails were going back and forth if he wanted to use the credit card for the security hold, he eventually said yes. When I was ready to enter the information, I didn't have the address anymore. Another email out for the address and wait for him to respond. Claudia |
cp9293
Registered: 4/18/12
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Re: Guest Address
Aug 28, 2012 3:12 PM
Hi Michele, |
Michelle J
Registered: 1/6/11
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Re: Guest Address
Aug 28, 2012 3:45 PM
No, not yet unfortunately. We are going to try to weave in a number of payment-related updates into the next few sprints while we're working on email. There are a number of things we're trying to work on in parallel but email is the main focus. |