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guests emails not pulling over from VRBO

Tracy R
May 6, 2019 9:10 AM
Joined Mar, 2019 7 posts

I am having to copy and paste the guest emails from VRBO. Is this typical or is there a bridge step I have missed doing?
Thanks
Tracy

Paul W
May 9, 2019 9:17 AM
OR Team Member Joined Jun, 2009 712 posts

Hi Tracy,

Are you importing the Channel Bridge file into OwnerRez after downloading it? Use Tools > Channel Bridge import to bring in that file. That will bring in all the email, phone data and a lot more.