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Guest name doesn't match VRBO

Donna C
Sep 6, 2022 9:26 PM
Joined May, 2022 3 posts

Ownerrez shows the booking with the correct guest name.  But in VRBO inbox and booking, the guest name is me, with my email address!?  We're API connected.  I haven't seen this happen before.  Any ideas?  Thanks


Rex C
Sep 7, 2022 4:40 PM
OR Team Member Joined Aug, 2021 46 posts

This is a known issue with Vrbo, they pushed out an update yesterday that they quickly rolled back upon being advised of this bug. They're working on fixing all affected reservations, no action is needed on your end.