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Replies: 2 - Pages: 1 - Last Reply: Nov 15, 2019 11:58 AM by: Paul W
Val Rogers
Registered: 10/4/16
Guest Instructions

This might be a simple question but it is stumping me this morning and I can't find any documentation to explain.

On each property there is a "Guest Instructions" tab where we can enter our Check-in Instructions for the property. I'm trying to figure out how we can include those instructions in an email to the guest.

I found this macro/merge code: {PINSTRUCTCHECKIN}

The first time I entered that code (thinking it would pull the information from that page on the property) no information was included when I previewed the email.

So then I went to Settings > Custom Field Definitions and tried to create a new field for {PINSTRUCTCHECKIN} but it didn't like the { } brackets.

Can anyone tell me what the purpose of the "Guest Instructions" tab is per property and how we should include those instructions in an email to the guest?

Paul W
Registered: 6/9/09
Re: Guest Instructions

The {PINSTRUCTCHECKIN} field code is a built-in field code. It pulls from whatever is in the Property > Guest Instructions > Check-In Instructions field.

If nothing is showing in your email template (or wherever you dropped the field code) are you sure you are previewing a property that has Check-In Instructions entered?

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