Experience the difference of "Elite".

Guest Email on Payment made
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Michelle J
May 30, 2012 1:17 PM
OR Team Member Joined Jan, 2011 582 posts

Yes, the previously-booked people, that you had to enter manually, are a different story. You have to get their credit card info (by phone or email offline) and then use it to schedule the second payment and security deposit.

I was talking about new bookings, moving forward.

-Michelle

cp9293
May 30, 2012 1:26 PM
Joined Apr, 2012 393 posts

OK.

Also, can you add the capability to add pictures in the body of the email sent to the guest, whether it is the initial response letter or, moving forward, followup letters. Guest do forget which inquiry property we are are each referring to. I also like to add a few pictures, throughout my email reiterating what I am speaking of.

Claudia

Michelle J
May 30, 2012 1:27 PM
OR Team Member Joined Jan, 2011 582 posts

Yes, that is high on the list as well. Not only pictures, but a link back to the listing site.

-Michelle

cp9293
May 30, 2012 1:29 PM
Joined Apr, 2012 393 posts

Well, we could always put that in our email template, without having it as a separate link, I guess.

Claudia

cp9293
Jun 2, 2012 4:12 PM
Joined Apr, 2012 393 posts

Hi Michelle,

I finally got an inquiry from HomeAway and it still only came in via OwnerRez. I did not get the original inquiry sent to me via HomeAway. What am I doing wrong?

Also, Vacation Rentals doesn't seem to allow two emails. Do you if this is incorrect?n I only get it via OwnerRez.

Claudia

Michelle J
Jun 2, 2012 4:20 PM
OR Team Member Joined Jan, 2011 582 posts

No idea, but if you email me your HomeAway login credentials offline, I'll login and look at it for you. That's the best I can do.

For other listing sites that don't allow two emails, you can set up a forward (in Gmail for instance) to send a copy of all inquiry email to OwnerRez. If you do that, make sure the filter only looks for inquiry email from the listing site. Do not forward all email or you'll be inundated with "unrecognized email" alerts from our system.

-Michelle

cp9293
Jun 3, 2012 10:08 PM
Joined Apr, 2012 393 posts

I just received another inquiry from HA, however, when I went to verify it was for the wrong property. I went back into HA and found out that it had the wrong email address for that property under CONTACTS. I then changed that and looked to see if the other property had the incorrect OWNERREZ email address. It had the one I just entered for the other property.

It seems when I change the CONTACT info for the property in SC, I also change it to be the same for the property in PA. Thus, I just changed it completely and entered my primary email address and will deal with it later.

Why can't I enter the OwnerRez email for the SC property and then enter the OwnerRez email for the PA, to be different? Do you know?

Claudia

Michelle J
Jun 4, 2012 8:34 AM
OR Team Member Joined Jan, 2011 582 posts

Hi Claudia,

I'm sorry to hear that you're still having problems. We have many users with HomeAway listings and you're the only one I've heard report this.

The only thing I can suggest at this point is:

a) Email me your HA login credentials offline, and I'll try logging into your account and seeing if I can spot what's wrong. If you do this, change your password to something else before sending me your credentials and then change it back after.

b) Contact HomeAway support and ask them why that is happening. Their support dept. is usually pretty good though you may not hear anything for a day or two.

-Michelle