No, I don't like the format for the owners. It doesn't seem to help me in anything that I am doing. I have to always go back and click to see things that I actually need. Plus, filing the emails doesn't do anything - not worth it.
Here is the email we get....
A booking just came in for Claudia's Vacation Home - PA
Here are some of the details...
Fri Jul 20, 2012
Sun Jul 22, 2012
6 adults and 4 children
Get all of the details >>
Here is the email the customer gets...
You have successfully reserved Claudia's Vacation Home - PA!
Booking #: 252208
Guest Name: Janet Pak
Property: Claudia's Vacation Home - PA
The total charge for this booking is $1,066.57 of which $1,066.57 has been paid. A separate email is sent for each payment that is made, listing the details. Any payments made by credit card will appear on your bank statement as Claudia Vacation Home.
A security deposit of $400.00 is scheduled to be reserved on 7/16/2012.
A digitally-signed copy of the renter agreement will be emailed to you.
448 Maple Court
Tannersville, PA 18372
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Congratulations, your dates are confirmed
A few weeks prior to arrival, a Welcome Packet with details on how to enter the townhouse and directions to the townhouse, along with other things you need to know, will be sent out via email.
An Arrival Letter will be sent, a week before your arrival, after the Guest Registration Form is received.
*** RENTERS MUST BE 25 OR ABOVE, unless accompanied by a parent. ***
If you have any questions, please do not hesitate to ask.
Only dogs allowed.
Pets must have all their shots, tick and flea treatments up to date. Pets must be one year or above in age. Three days before arrival, pets must be treatment for flea/tick control. Barking dogs may have fine imposed.
Pets have extra fee. Pet Addendum is required for rentals to any dogs.
***** PET ADDENDUM (if dog is coming), on last page of Terms and Agreement, must be scanned or Faxed to (201) 215-0742, to complete the reservation. *****
A Guest Registration Form will be sent out asking for every person ENTERING the townhouse, age (if under 25 yr old) and the license plate numbers of the cars coming. The security dept of the development is now requesting this for every rental. ALL GUESTS AND CARS MUST BE REGISTERED. Parking passes may be issued. Please have this information available. If this will be a problem, please let me know now.
House Parties and Age Restriction
* NO HOUSE PARTIES ALLOWED! ONLY TOTAL NUMBER OF PEOPLE SPECIFIED ON ORIGINAL INQUIRY SENT ALLOWED, unless approved beforehand. ** THIS INCLUDES VISITING GUESTS AND CHILDREN!
Any renter not abiding by above will be evicted, along with everyone in their group, as stated in rental agreement, along a $500 charge. A Guest Registration Form will need to be filled out with any guest entering the townhouse, age and license plate numbers, two week prior to arrival.
****** RENTERS MUST BE 25 OR ABOVE, unless accompanied by a parent. ******
PRINT RENTAL AGREEMENT
Please make sure to PRINT THE RENTAL AGREEMENT that was emailed to you, after you completed your booking. There is a lot of information that you will need for your arrival. Plus, things that you may end up being charged for if not completed during your stay.
If you have not received the email, please let me know and I will send it again.
Check-In & Check-Out
Check-In: 3:00 PM Check-Out: 11:00 AM
If you are interested in earlier checkin or later checkout, there will be an added charge of $25/hour, plus taxes. This is providing there is not a renter arriving or departing that same day. Arrangements must be made, at least, one day prior to arrival date or prior to departure time, so that payment can be made and the cleaning staff can be notified.
In my opinion, day and night. I also would have some of the details on my email, to know I let them know these details, when I might end up changing them later.
Since you already have this format for them, why couldn't we get the same email? CC our email.
Most of the starter emails I receive, at this time, I delete them. I have to copy and paste the other format so that I could file those emails. Very frustrating for me, right now. Seems like a lot of extra time is being put in. This is not even my busy season yet. It is going to begin in a few weeks. I am concerned about how I am going to do your software and mine old way.
You have a great product, but some things... there is too much going around the software that I am ending up doing two jobs for an inquiry/booking. It gets confusing.
The response letters is frustrating. I am constantly "clicking for details" to even be able to send it manually.
The reason I am frustrated, at this time, is that yesterday I have been away from my computer for a few hours. When I got back I had two bookings and an inquiry. It took me forever to sort through everything and clicking for details to see what happened. I got me thinking that soon I will have one big problem on my hand! When it get busy again, I will not be able to handle all the different clickings for details. I was a little overwhelmed.