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Getting an error when I try to use the channel bridge with VRBO

Kelli H
May 15, 2022 5:18 PM
Joined Mar, 2022 2 posts
Invalid Issues:
  • Booking ORB5489228 found by property and dates, but it was a direct booking


This is the error message that  I am getting.  This booking was through VRBO, which is true of most of my bookings.  It is a booking for someone that checked out today (not sure if that matters).  Any helpful advice on how to fix the issue?

Ken T
May 16, 2022 2:44 PM
OR Team Member Joined Aug, 2019 1325 posts

That booking does not have the Vrbo booking number (starting with HA-) which is why Channel Bridge isn't matching it up.

You should be able to find that number in your Vrbo control panel.  Then you can enter it into OwnerRez in the Channel Reservation ID field of the Booking, using the Change/Move button on the Overview tab.

Then, re-run the Channel Bridge import - it should be able to match up the bookings and proceed.

Kelli H
May 16, 2022 10:03 PM
Joined Mar, 2022 2 posts

You are a genius!  Thank you for taking the time to explain that to me.  I appreciate you!


Tom H
Jun 26, 2022 10:20 AM
Joined Nov, 2020 2 posts

Has anyone seen this error?  I tried to contact VRBO and OwnerRez, but no luck.  I have tried to reboot computer.  Logged in and out of all programs.  I have also made sure that the Channel bridge extension is the current version.  

Ken T
Jun 27, 2022 11:35 AM
OR Team Member Joined Aug, 2019 1325 posts

Yes, we've noticed some failures this weekend from the Vrbo API's that channel bridge uses to download bookings. Vrbo API integrated accounts aren't affected -- only the channel bridge side.

See also: