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FlipKey inquiries don't have arrival and departure dates nor # of guests

Replies: 4 - Pages: 1 - Last Reply: Aug 13, 2017 1:45 PM by: Randy Juneau
Randy Juneau
Registered: 5/26/12
FlipKey inquiries don't have arrival and departure dates nor # of guests

I saw previous post about # of guest, but there is also an issue that arrival and departure dates are showing missing on the OR inquiry. I tested it a few times and both inquiries (on different properties) are showing on the OR Inquiry missing arrival and departure dates:

This inquiry is MISSING INFO.
This means that there is missing or malformed information such that a quote is not possible. Specifically:

The arrival date has not been specified.
The departure date has not been specified.

Chris Hynes
Registered: 10/19/12
Re: FlipKey inquiries don't have arrival and departure dates nor # of guests

I see the test inquiries in your account and we're looking into the issue.

Chris Hynes
Registered: 10/19/12
Re: FlipKey inquiries don't have arrival and departure dates nor # of guests

Looks like FK changed their inquiry email format slightly, but just enough to throw off our parser.

We've now released a hotfix that addresses the issue.

Can you send through another test inquiry?

Randy Juneau
Registered: 5/26/12
Re: FlipKey inquiries don't have arrival and departure dates nor # of guests

Thanks Chris. That fixed it! Take the rest of Sunday off!

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