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Error during quote payment

Replies: 3 - Pages: 1 - Last Reply: Dec 23, 2016 11:03 AM by: Ella
Ella
Registered: 5/19/14
Error during quote payment

Hello,
A guest is unable to pay invoice/quote # ORQ911540. He gets the following error:
" The was an error trying to submit your booking.
Fatal error occurred during booking.
Please use the buttons below to update your information and try again"
I logged in to processor/Braintree and no errors there.
Please let me know what could cause this.
Thank you,
Ella

Chris Hynes
Registered: 10/19/12
Re: Error during quote payment

We had an error earlier tonight based on an update pushed out. That should now be fixed.

Have the guest try again and let me know if it works this time.

Ella
Registered: 5/19/14
Re: Error during quote payment

They tried later at night and it worked. Thank you.
Ella

Pages: 1