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Error during quote payment

Ella
Dec 22, 2016 10:38 PM
Joined May, 2014 126 posts

Hello,
A guest is unable to pay invoice/quote # ORQ911540. He gets the following error:
" The was an error trying to submit your booking.
Fatal error occurred during booking.
Please use the buttons below to update your information and try again"
I logged in to processor/Braintree and no errors there.
Please let me know what could cause this.
Thank you,
Ella

Chris Hynes
Dec 22, 2016 10:55 PM
OR Team Member Joined Oct, 2012 1349 posts

We had an error earlier tonight based on an update pushed out. That should now be fixed.

Have the guest try again and let me know if it works this time.

Ella
Dec 23, 2016 11:03 AM
Joined May, 2014 126 posts

They tried later at night and it worked. Thank you.
Ella