Experience the difference of "Elite".

Email messages

Bill S
Dec 17, 2022 5:54 PM
Joined Sep, 2022 4 posts

I have a hosted site with OR and my domain name is through GoDaddy that includes an email address(Outlook).  I have that vanity email linked in OR which allows me to go into a booking and send an individual email to that guest and automated/triggered emails are sent from the vanity email address).  When a guest replies to any of those emails they do not show up in OR....I can go into a booking and see the outgoing emails but I can't see the replies from the guest or reply to their reply(I don't think I even get an alert email from OR that someone replied).  It would be very helpful to have all communication in one central location versus having to log into a vanity Outlook account.....Or maybe I am missing something?  

Ken T
Dec 17, 2022 9:58 PM
OR Team Member Joined Aug, 2019 1321 posts

At present, OwnerRez does not provide email inbox services.  So, while we can send email messages on your behalf, we cannot receive them like a normal email inbox interface. This may be a feature that is added in the future, but for now you do need to check your email using the email client program of your choice.

Chris L
Dec 20, 2022 1:42 PM
Joined May, 2017 199 posts

Once Vrbo's messaging API goes live (sometime in the next century...), I would like three things:

-email ingest into OR (as this post discusses)

-a native (not a PWA) app that supports push alerts

-a unified inbox for channel messaging, SMS, and emails to/from guests


That would make the messaging system worthwhile (and I'd then strongly look into paying for SMS through OR!).