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Email Issue

Marina's Edge
May 30, 2014 4:01 PM
Joined Oct, 2012 206 posts

My guest forwarded me an email she'd received (our Check-In details email) and it was not formatted correctly, lots of jibberish. I opened the template and it displays fine from the system.

I then went in to "send again" and the system hangs. I've tried on IE 11 and Chrome, both hang.

This is for Booking # ORB281808 the "Check-In email".

Please advise, I need to get them their check-in details :)

Damon

Chris Hynes
May 30, 2014 5:41 PM
OR Team Member Joined Oct, 2012 1353 posts

We're looking into this.

Are you seeing the issue with any other bookings using this email, or any other email templates?

Chris Hynes
May 30, 2014 5:56 PM
OR Team Member Joined Oct, 2012 1353 posts

I looked into the details of the email template and it looked like the HTML was slightly corrupted at the end, possibly from by hand editing, and this was causing the editor to crash.

I fixed the corruption and everything looks good again on this end. Try resending the email.

Marina's Edge
May 30, 2014 6:43 PM
Joined Oct, 2012 206 posts

Thanks, that fixed the problem.

Really appreciate your fast response, you guys are awesome!